Personal assistant answer phone callsJobb

I am looking for a fluent Swedish speaker to make phone calls for customers in Sweden. The main goal of each conversation is to understand if the company deals with way-finding signage or not (directional signage that helps the public reach their destination inside and outside public buildings, such as hospitals, airports, office buildings, universities etc.). You will be asked to fill-in information in a Google sheet file. We will provide some files, including work procedure, call transcript and google sheets table. Jag söker en flytande svensktalande person för att ringa samtal till kunder i Sverige. Huvudmålet för varje samtal är att förstå om företaget hanterar vägledningsskyltar eller inte (riktad skyltning som hjälper...

...vill jag att mina anställda i kassan ska kunna logga in på hemsida som administratör/anställd och sedan "Skapa förfrågan" - Fylla i Växt - "Apelsinträd" Min. Längd. "" Max. Längd. "5 meter" Övriga Önskemål. "Måste bära frukt" Kontakt. "Kerstin Johansson, 073429392, Kerstin.J@" När de sedan trycker på Skapa förfrågan, så kan förfrågan lagras i en databas på hemsidan. När övriga personal ska gå in och utföra förfrågan så skickar de till leverantören och sedan markerar förfrågan som "Skickat till leverantör" men även ocks&arin...

This job will require flawless Swedish. The rest of this job post will be written in Swedish. Jag har tyvärr inte tiden att hantera mina potentiella kunder. Flertalet varma, intresserade leads tappas bort då jag inte har möjlighet att följa upp dem. Mitt företag tillverkar reklamfilm/informationsfilm av den här typen: - Det blir din uppgift att sköta kundkontaken, framför allt, att följa upp via telefon och mejl. - När en faktura väl skickats, och filmen hamnar i produktionsfas tar jag över kontakten. - Du måste vara duktig på att sälja Detta kommer vara ett deltidsjobb, som eventuellt kan bli ett heltidsjobb beroende på resultat och intresse. Jag tänker mig provisionsbaserad lön som kommer ...

Jag är egenföretagare vars företag börjar ta fart och därmed behöver utöka personal för att få allt jobb gjort. Har en mediabyrå där jag har nischat mig mot mat, restauranger, caféer och andra slags företag som är matrelaterade. Erbjuder tjänster som fotografering, filmning och att ta fram content till sociala medier och annan marknadsföring. Har hand om flera restauranger och cafés sociala medier där jag både fotar, filmar och skriver samt postar inlägg. Det är just där jag behöver hjälp. Arbetsuppgifterna kommer variera beroende på vad jag har för uppdrag för stunden men mycket av arbetsuppgifterna kommer att vara: - aktiv på socia...

...fokus inom sociala medier, Google, affiliates och influencers. Exempel på nuvarande och tidigare samarbeten: LMK Group – Linas Matkasse (SE), Retment (DK), Adams Matkasse (NO) Sannan Ruokakassi (FI) Mathijs Maaltijdbox (NED) HBO Nordic C More och C Sports Frescano Group (Nextory, Vår Bazaar, E2GO, Julförlaget) SNOOT MyNewsdesk GodEl Folkuniversitetet Naty Rosenrummet (Style Academy & personal shopping på NK) Panduro STCC Naturskyddsföreningen Skärgårdsstiftelsen Svenska Båtunionen Sportfiskarna Lundqvist & Lindqvist Sugen? Bra! Då kör vi. :-) Vi är nyfikna på att veta – vem är du, vad brinner du för och när är du i ditt esse? Hur uppfattar andra dig...

Tidrapportering via web *Inloggning med mailadress *Rapportering via formulär (Projekt,Start tid, sluttid, rast, utlägg, milersättning) totalt antal timmar per dag Admin inloggning *Skapa användare (personal) *Skapa projekt *Lägg på projekt på användare *Skapa månadsrapport (totalt eller per användare) *Kolla gamla månadsrapporter (datum till datum) (totalt eller per användare) PDF, EXCEL *skapa projektrapport (datum till datum) PDf,excel, mail (totalt eller per användare)

Responsiv webbsida (mobil och stationär) Jag har redan en design WordPress widget Tidrapportering via web *Inloggning med mailadress *Rapportering via formulär (Projekt,Start tid, sluttid, rast, utlägg, milersättning) totalt antal timmar per dag Admin inloggning *Skapa användare (personal) *Skapa projekt *Lägg på projekt på användare *Skapa månadsrapport (totalt eller per användare) *Kolla gamla månadsrapporter (datum till datum) (totalt eller per användare) PDF, EXCEL *skapa projektrapport (datum till datum) PDf,excel, mail (totalt eller per användare)

Integration av Swish och DIBS-betalningar till vår sajt. Avser betalningar på typiskt 75-250 kr/månaden per kund och månad, för återkommande eller enstaka månadsabonnemang på en databas. Vår sajt har funktioner för användare och personal så de kan skapa och hantera abonnemangen men ingen integration som gör att betalningarna automatiskt slussas till rätt abonnemang.

Kopiera information från webbsidor Jag har en excellista med ca 75000 rader. Kolumnerna innehåller information om bostadsrättsföreningar i Sverige. Jag har organisationsnummer, namnet på bostadsrättsföreningen, adressen samt namnen på de som sitter i styrelsen. Dejt jag vill ha är så många telefonnummer som möjligt och helst mobilnummer. Det finns flera olika sidor s...gatuadressen, kolumn e (Postaladdress1) är kopplat till den adressen där personen bor. Kolumn f,g,h finns om bostadsrättsföreningen har flera adresser och då kan de bo på den adressen. På visa finns det bara en gatuadress och då är det radhus och då bor de på den gatan men vi vet inte vilket nummer. ...

Vi söker en skicklig apputvecklare med goda kunskaper om Android och i Java, Swift eller Objective-C. Det är meriterande om du har följande: Kunskap om QA-verktyg Kunskap om hybridapputveckling. Kunskap om Windows Phone Erfarenhet av användbarhetstester och tillgänglighet Utvecklat egna app:ar som finns i Google Play eller App Store På grund av sekretess kan vi dessvärre inte gå in på projektet.

Vi avser att erbjuda heltäckande IT-tjänster utifrån en svensk plattform där ledning och kontroll sker i Sverige men där produktionen utförs i lågprisländer. Vi har redan personal och pågående upparbetade kontakter med hög expertis inom de tjänster som kommer att erbjudas. Dessa kommer att producera och drifta IT-tjänster för kunder (bolag), företrädesvis i Sverige och sedan i resterande länder i Skandinavien. Vi söker en skarp och ambitiös IT-kunnig delägare/medarbetare i Sverige som kan sköta kommunikation med våra utländska partners samt tillsammans gå in och göra behovsanalys, kravställning samt produktutvärdering och kvalitetssäkring....

...frågor går vi igenom dina individuella önskemål i detaljer. Du behöver bara berätta vilken flygplats du vill åka ifrån och datumet du helst vill undergå operationen. 00:42 -00:47 När vi har fått din patientregistreringsformulär så behöver du bara packa din resväska så tar vi hand om resten. 00:46 – 00:52 När du har anlänt till destinationen kommer våran svensktalande eller engelstalande personal att välkomna dig. Och IHC kommer föra dig till hotellet eller kliniken. 00:52 – 01.10 Under följade dag så genomgår du alla nödvändiga prover och kontroller innan operationen. Du får även här veta mer om vad en...

Applicant MUST live in Sweden. If possible, please provided a local (utility, mobile or cable bill) and ID for verification. Those applicants will receive top consideration. Need an English Speaking Assistant Based In Sweden. Answering phone calls and data entry. Very simple but can get tedious at times because of call volume. Sökande måste leva i Sverige . Om möjligt , vänligen gav en lokal ( verktyg , mobil eller kabel räkningen ) och ID för verifiering . De sökande kommer att få topp övervägande . Behöver du en engelsktalande assistent i Sverige . Besvara telefonsamtal och datainmatning . Mycket enkel men kan få tråkiga ibland på grund av samtalsvolymen .

Skapa en app som ska användas som Wake-Up Call. Användare pratar in ett kort meddelande (gratis) eller en kort video (liten kostnad). Användaren promotar sitt meddelande och samlar poäng och kan då delta i olika tävlingar. De som vill använda ett specifikt meddelande väljer via appen och får gratis ett visst antal väckningar. Celebrity WakeUp Calls kostar alltid pengar för de som använder tjänsten. Tjänsten kan utvecklas ytterligare och detta diskuteras noggrant och ska vara med i kravspecifikationen. Appen ska vara på engelska till att börja med Budget diskuteras

Machinery export company, based in the UK, needs someone from Sweden to help with the following: Online and Offline advertising, market research. Maskiner export företag, baserat i Storbritannien, behöver någon från Sverige för att hjälpa till med följande: Online och Offline reklam, marknadsundersökningar.

Driva trafik till vår ebutik inom give-away (skicka te med en personlig bild och hälsning) SVENSK TRAFIK Jag vill veta hur du kommer att gå till väga, samt hur mycket trafik du tror är möjligt att få. Drive traffic to our E-cart in the give-away (send tea with a personal photo and greeting) SWEDISH TRAFFIC I want to know how you will do, and how much traffic you think is possible to get. Sidans namn: www (.) teogram (.) se Site name: www (.) teogram (.) se Facebook: www(.) facebook (.) com/teogram (.)se

Nu har stora som små varumärken möjligheten att synas och sälja produkter på de bästa platserna utan dyra butikslokaler, dyr personal och långa provköer. Micro-shop är en automatiserad mini butik på 1×1 meter där man kan köpa produkter och prova dem virtuellt. Det är precis så enkelt som det låter, man drar sitt kort, väljer varan och ut kommer produkten. Se video här: Vad vill vi ha hjälp med? Vi letar efter en person som har erfarenhet med fysik/klädes motorer dvs någon som kan hjälpa oss med att få kläderna falla mer naturligt i programmet. Du bör kunna lite 3D animation men dock är det inget krav då vi vill att befintliga pro...

Project budget: $2000 Project skills: Data entry, Excel, SEO, Facebook Marketing, Virtual Assistant

Will discuss via PM ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Uppdrag som virtuell assistent löpande. Jag är en entreprenör med olika verksamheter i Stockholm och behöver en person som är flexibel snabb och noggrann om den kombinationen finns :-). Du kan läsa om mig och mina olika projekt på kindkvist.se.

...fees are only $75 (or less with promo codes). • No more waiting around or getting matched against unqualified opponents. • More mat time, less hassle. • Refunds are always guaranteed We’re here to end the nonsense and make grappling accessible and fair. [How it Works] [Sign Me Up] How It Works Warzone streamlines tournaments from start to finish: 1. Arrive and weigh in. 2. Pull out your phone and click “Find a Match.” 3. Our software finds the best matchup based on age, weight, and skill. 4. Both competitors receive a text with the mat number – head straight there. No divisions. No complex brackets. Just fair, safe, and competitive matchups. First time competing? • Rank yourself to get an initial WAR (an accurate way to meas...

...well in both digital and print formats and be scalable to different sizes. Deliverables: -A primary logo design (color and black-and-white versions). -A standalone icon or emblem (if applicable). -All files in high-resolution (vector formats: AI, EPS, PDF) and web-friendly formats (PNG, JPEG). Inspiration: Think of logos that communicate purpose and intentionality, such as those of coaching or personal development brands. We want the logo to resonate with individuals seeking to elevate their lives and leadership. Prize: $50 USD We can’t wait to see your creative ideas for Life on Purpose HQ. Thank you for helping us bring our vision to life! Here is a link to our website for further context: www.lifeonpurposeHQ.com...

I'm looking for an assistant who can conduct thorough product research on Amazon. The ideal candidate should be able to identify products with a potential ROI of at least 90%. Skills and Experience: - Proficient in market research - Familiar with Amazon's platform and product listings - Able to analyze and interpret data effectively - Good understanding of ROI calculations - Excellent communication skills for reporting findings

...on diverse projects and contribute directly to our success. --- Proposals that do not include answers to all of these questions will be ignored. While we love AI, please do not use AI to answer these questions—we want true, authentic responses. Don’t worry about spelling, grammar, or sounding perfect; we value honesty over perfection. 1. What experience do you have maintaining HubSpot CRM, ensuring data quality, and managing records? 2. If your working hours differ from your local time zone, which time zone do you primarily work in? 3. Include a link to your GitHub profile, LinkedIn, and/or personal website if available. 4. How many hours a month would you available/provide with your given proposal? 5. Will you be completing this work individually as a...

...in our brands, including Facebook Groups and professional pages. You will engage with followers directly, respond to comments and messages, and initiate conversations to build relationships. Part of this role will involve joining relevant Facebook Groups to connect with members and entice them to join our community or follow our professional pages. You’ll also find ways to creatively encourage personal connections, such as adding people as friends and interacting with their posts to inspire them to follow or engage with us. The ideal candidate is flexible, adaptable, and deeply passionate about creating compelling content that resonates with a variety of audiences. You should have experience managing social media accounts, creating high-quality content, and developing inn...

As per discussion on our personal chat Hiring for next 3 video

I have developed a comprehensive course on using AI to write books, which has already generated $10k in sales through personal networks. I'm seeking a partner to help scale sales through both targeted ad campaigns and strategic joint ventures. My goal is to reach $100k to $1MM in revenue, sharing profits along the way. Key Points: - The course is priced between $1k to $2.5k and spans about 20 hours of content, making it one of the most detailed AI book writing courses available. - I am particularly interested in social media ads, with a focus on Facebook, Instagram, and LinkedIn. - Experience with scaling online courses, particularly through social media, is highly desirable. - A network of potential joint venture partners would be a significant advantage. Skills & Experi...

...are seeking an experienced freelancer to help automate the process of registering vehicle license plates for visitors at our parking platform. Currently, the process is manual, and we would like to integrate voice-to-text and SMS-based automation to streamline registrations and improve customer experience. Key Responsibilities: Voice-to-Text Integration: Set up a system that can handle incoming calls, convert the spoken license plate information into text (using Twilio Speech Recognition), and automatically register the details in our backend system. Send an automated confirmation SMS or email to the visitor after successful registration. SMS Registration Automation: Integrate Twilio’s SMS API to automatically process incoming SMS with the license plate number. Parse the...

I am looking to develop an iOS and Android social media app. This platform will incorporate all standard social media features such as posts, likes, comments, newsfeeds, personal profiles, friends, and community pages, but with a unique twist. Every post must be linked to an article from a reputable news source. Key Features: - Basic social media functionalities - Post moderation based on reputable news links - Integration with a pre-approved list of credible news sources Reputable News Sources: Posts must link to articles from mainstream media outlets, academic journals, or government websites. User Authentication: The app should support methods for user authentication. Ideal Skills: - Proven track record in mobile app development (iOS and Android) - Experience in creating soci...

I'm seeking a seasoned structural engineer with a robust background in residential buildings. The project involves design and drafting services for a new home, using my complete architectural plans. There was a fire incident at my home, I am already working with an architect and a contractor, but seeking structural...plans - Ensure all designs meet safety standards and regulations - Conduct necessary structural analyses Ideal Candidate: - Proven experience in designing residential structures and with fire restoration experience - Have experience and knowledge with permits and requirements in Daly City - Proficient in design software - Excellent communication skills for effective collaboration, responsive to calls/texts/emails. - Detail-oriented with a strong focus on safety ...

I'm looking to develop a conversational voice AI bot, that can handle customer support in English, Chinese an...entire customer journey. Key Responsibilities: - Answering basic customer inquiries - Handling first line IT support queries - Assisting with appointment booking - Guiding customers through troubleshooting steps from our IT knowledge base and providing resolutions Integration & Deployment: The AI voice agent needs to be seamlessly integrated into our current systems and set up to receive support calls. Ideal Skills and Experience: - Proven experience in AI development, specifically in creating voice agents - Multilingual proficiency, particularly in English, Chinese and Hindi - Background in customer support and IT - Expertise in system integration and deploym...

I need a vibrant and eye-catching decal cover for my wireless store's large window. The store deals with phone and electronics repairs, as well as buying and selling devices. Design: The style should be bright and colorful, which aligns with my initial idea of the design. I have specific colors and design elements in mind, which I can share with the selected freelancer. Key Messages: The primary focus of the decal should be to convey our phone and electronics repair services. Design Elements: The decal should incorporate service icons or illustrations, as well as promotional text or slogans. Ideal Skills and Experience: - Proficiency in graphic design, particularly for commercial and retail applications - Experience with designing window decals or similar advertis...

I'm embarking on a personal writing project with a friend (roleplay) that weaves in references to North American Indigenous cultures. While I did a lot of research to be respectful to the cultures it references, I have come empty-handed when it comes to finding a name/nickname for a specific character. I am looking for a word, a name, in any North American Indigenous language, that means something akin to "reflection of stars on water". Anything close to this works, perhaps using "sky" instead of stars, "ocean" instead of water, etc. As long as it fits, I'll take it. I also am unfortunately on a tight budget, hopefully this won't be too big of a problem and we can find even grounds.

I need a skilled photo editor to enhance a personal photo for me. The project involves adding text in a specific font (linoscript regular) and incorporating an image of a wine bottle into the photo. Ideal skills and experience for the job: - Proficiency in photo editing software (e.g., Adobe Photoshop, Lightroom). - Experience in integrating different images seamlessly. - Ability to work with specific font requests. - Attention to detail and an eye for aesthetics.

I'm looking for a skilled developer to create a web-based application that analyzes student data. The app needs to track 'Grades and Performance', 'Attendance Records', and 'Behavioral Data'. Key Features: - Student/Staff data (Personal/academic) upload from MIS (CSV/via API) - Data Cleaning: The application should include interface to show the uploaded data to end user to make selection/changes if needed. - Data Visualization: The application should analyse and present data in an understandable and engaging way using charts and graphs. - Automated Report Generation: It should generate reports of the analysis without manual input, saving time and effort. - Custom Alerts and Notifications: The app needs to notify users about important trends or ...

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I'm seeking a skilled research assistant for computer-aided text analysis (CATA). The project involves analyzing data from online blog posts and policy foundation websites. The ideal candidate should be proficient in data collection, text analysis, and report writing. Key Responsibilities: - Collect and clean data from specified sources - Conduct text analysis using CATA techniques - Write comprehensive reports on findings Ideal Skills: - Proficiency in CATA - Experience in data collection and cleaning - Strong report writing skills Experience with analyzing online blog posts and data from policy foundation websites is a plus.

My video calling application, which utilizes WebRTC and , is experiencing synchronization issues between audio and video streams. This project requires an expert to resolve these sync issues so that one user can properly see and hear another user without delays or lags. Key Tasks: - Troubleshoot audio-video synchronization issues - Implement fixes to ensure smooth peer-to-peer connections Ideal Skills: - Extensive experience with WebRTC and - Strong problem-solving skills - Prior experience in developing or troubleshooting video calling applications Please note that I have not attempted any methods to fix these issues myself, so all troubleshooting and resolution will need to be undertaken by you.

...Optimization: - Maintain and update Airbnb listings to ensure they attract guests and rank well in search results. - Implement pricing strategies to stay competitive in the market while maximizing revenue. - Monitor guest reviews and ratings to maintain positive feedback and resolve any negative experiences. Qualifications: - Proven experience in property management, Customer service, virtual assistant or a related field. - Strong communication and interpersonal skills. - Excellent organizational and time-management skills. - Ability to work independently and solve problems effectively. - Knowledge of Airbnb platform and property management tools....

I am in search of a local in Borikhane (Bolikanh), Laos for a location photography assignment. The objective is to capture a series of photographs of residential buildings, focusing primarily on their exterior that includes the building, its number or text on it and the surrounding area. Key Requirements: - Fast turnaround - Knowled...for a location photography assignment. The objective is to capture a series of photographs of residential buildings, focusing primarily on their exterior that includes the building, its number or text on it and the surrounding area. Key Requirements: - Fast turnaround - Knowledge of the local area to identify unique and representative buildings. Ideal Skills: - No experience needed, mobile phone camera high quality. - Familiarity with Borikhane ...

I'm in need of a custom built, universal application that spans web-based, desktop and mobile platforms. This system will serve as a comprehensive repository for all my work-related expenses and calculations. Key Features: - Track all my work-related expenses: This includes phone bills, kilometers (log book), car insurance, petrol, and anything else that I purchase for work. - Calculate deductions: The system should be able to calculate my tax deductions by assessing the percentage of business use of my car, taking into account expenses such as car registration, car insurance, and more. - User-friendly Interface: The system should be intuitive and easy to use across all platforms. Ideal Skills and Experience: - Proven experience in creating cross-platform applications. - Stro...

I'm seeking an experienced developer or team to create a cloud-based, multi-tenant (SAAS model), user-friendly CRM system. The front-end will be built using Angular, while the backend API will be developed using .NET Core. Key Requirements: - The CRM should manage various customer interactions, including email communications, phone call tracking, and live chat support. - It should incorporate sales pipeline management and automatic lead scoring as crucial sales tracking features. - The system needs to handle different types of leads: cold, warm, and hot. - The design must prioritize a user-friendly interface for end-users, coupled with a scalable backend. Ideal Skills and Experience: - Proficiency in Angular for front-end development. - Extensive experience with .NET Core for...

Nestor, the next phase of this project is to have a URL to a job uploaded with the resume. I need the url to be passed to the Resume Assistant in our current workflow (the module I added) because it looks for it: "Optimize the uploaded resume for ATS compatibility based on the provided job description. Job description link: [Insert URL here] Ensure the following:

...understanding of current social media trends and algorithms. Experience designing and running high-performing ad campaigns. Start Date: Immediate (Today). Delivery Timeline: Initial setup and first round of content within 3 days. Duration: Initial contract of 3 months, with the possibility of ongoing collaboration based on performance. Questions for Applicants: To help us assess your suitability, please answer the following: Can you share examples of social media accounts or campaigns you've managed for similar businesses? What tools and strategies do you use to ensure consistent branding and growth? How do you create content that aligns with a business’s specific industry? Are you experienced in running Facebook and Instagram ads? If so, can you share a case study or...

I'm looking for a skilled data scraper who can extract information from exhibitor profiles on a trade website. The specific information I need includes: - State and Local Destination Marketing Organisations Name Contact details (primarily email addresses and phone numbers) I would prefer freelancers with prior experience in web scraping, and who are familiar with data extraction software. Please include examples of similar projects you've completed in your bid. Confirm price and only apply if you can complete by monday 9am GMT

please write answer to question at the top of bid "what is the capital of Laos? please write "i understand the budget is $2 in total and i can start now" please write what program you will use or can use please write "i can do urgent revisions" add large subtitles and image and title to 1:56 video budget $2 example uploaded please write at the bottom of bid "i have seen the example and the code number is _____ " (if the example is already uploaded in files, it might take me a few mins to get it up)

I'm looking for a freelancer to convert a Python trading indicator into TradingView PineScript. The ideal candidate must have proven expertise in both Python and PineScript, along with prior experience converting or building indicators. Please include a brief personal message with your bid to confirm authenticity and highlight relevant experience. Automated bids will not be considered. I have attached the python script and associated CSV files needed for dataframes in the code.

I am looking for a developer to help build a straightforward platform with two user personas: Buyer and Seller. This platform's unique selling point is facilitating the sale of sellers' phone numbers. I already have a UI/UX design in place, but it requires minor adjustments to suit this business model. The seller are listing their business (i.e., they would like to sell their own business and they will list their business with all information and buyer will search for business and when they like a business they will pay a fee in order to access the contact information) Key Requirements: - Buyer Functionality: The Buyer persona needs the ability to browse and search for sellers. - Seller Functionality: The Seller persona should be able to create and manage their own list...

...Conferences + Duty travel request + Academic & professional certificates requests/approvals] is a unified app that is integrated with existing business applications (i.e., SAP Fiori, Correspondence, Tender Board…...etc.), providing employees with abilities to initiate Services requests, approve and track workflows, find documents and emails, access analytical reports, interact with a digital assistant (Meera) and more. * oneTalent ( uses data, potential , development plan and opportunities to generate AI programs based on your talent for our future leaders. leveraging AI in our learning system will motivate our productivity and uncover hidden talents...

...Features and Requirements: Basic Chatbot Functions: Greet users and offer help when they land on the site. Handle FAQs (e.g., product inquiries, shipping, returns, and payment methods). Assist users in searching for products based on categories, keywords, or features. Offer order tracking by pulling data from the ecommerce platform (if supported). Integrate with the existing product catalog to answer user queries about specific items. Personalization: The chatbot should personalize interactions based on the user’s browsing history (e.g., suggest products or promotions). Collect user information for returning customers (e.g., name, email). Seamless Handover to Live Support (if needed): When the bot reaches the limit of its capabilities or the customer requests it, the ch...