Hello and thank you for reviewing my profile!
As a data entry and customer service specialist with experience in CRM, B2B and B2C environments, I have a unique set of skills that allow me to efficiently input data while providing excellent customer service. I specialize in accurately and efficiently inputting data into various computer systems and software programs, while also ensuring that customers receive prompt and courteous assistance.
In addition, I have experience in order processing, managing customer accounts, and resolving customer inquiries and complaints. I am familiar with a range of CRM platforms and am skilled in using them to maintain accurate and up-to-date records. My attention to detail and ability to organize large amounts of information enable me to maintain the integrity of data, ensuring that it is correct and accessible.
Thank you for considering me for your data entry and customer service needs.
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Experiência
Customer Service Specialist
dez., 2021 - Presente
•
3 anos, 2 meses
Fusion BPO Services
dez., 2021 - Presente
•
3 anos, 2 meses
- Process orders for B2B and B2C customers, ensuring timely and accurate delivery.
- Manage customer requests and inquiries through Jira, resolving issues promptly and effectively.
- Collaborate with internal teams such as sales, logistics, and finance to resolve complex customer
issues.
- Operate on CRM based systems.
- Monitor customer satisfaction levels and proactively identify areas for improvement.
- Train new team members on order processing procedures.
dez., 2021 - Presente
•
3 anos, 2 meses
Educação
Universiteti i Tiranës
2016 - 2020
•
4 anos
Business Informatics
Albania
2016 - 2020
•
4 anos
Verificações
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