Sheeraz M.

Installation of CISCO Switches, Routers, and Servers and basic Configuration. • Providing Remote access and support for remote team. • Field incoming help requests from end users via both telephone and work orders in a courteous manner • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue • Provide onsite and remote support to end-users • Troubleshoot Windows Desktop and PCI DSS Compliance. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution • React to service outages promptly with adherence to standard operating procedures • Self-triage and dispatch tickets when required • Take ownership of tasks and follow through to ensure complete resolution • Installation, Configuration and Management of Checkpoint Firewalls. • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications • Test fixes to ensure problem has been adequately resolved Desktop Support Engineer: ➢ Implementation, migration and update of windows plus troubleshooting post deployment issues. ➢ Installation and migration of Windows 10, Driver installation and software installation.➢ Configuration of iPhone & iPad and administrative a ➢ Onsite support with operational and technical support and to meet specified SLAs ➢ Resolve incidents and problems associated with EUC equipment and Hotel POS upgrade ➢ Provide software break/fix services and replacement of non-warranty assets for end users ➢ Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output ➢ Configure and support end users on mobile computing platforms ➢ Provide support for display screens, video systems and video conferencing