Hello everyone! My name is Giulia, I'm a professional customer service specialist graduated in Marketing. I have 5 years of customer service experience (and sales) in several platforms such as Zendesk, LiveChat, WebChat, Shopify, among others. I'm a team player who also likes to work independently, I'm a self-starter and self-motivated. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself. I'm looking for a unique opportunity to grow professionally and personally, leave my comfort area and build a solid long-term relationship with my future hire. Besides customer service, I'm also a great, organized, dedicated administrative assistant, I can help you with translations (general subjects), marketing tasks such as promotions, social media management, market research, data entry and content writing.
If you look for a fun, dedicated, hard worker, stop right there, you found it! I'd love to hear from you!
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- Customer Service Management
- Inventory management
- Multi-channel supplier management
- Order fulfillment
- Maintain relationships with suppliers
- Update listings
- Shopify Management
- Amazon, Walmart, Ebay management
- Process dropshipping and wholesale orders
accordingly
- Take care of returns and disputes
- Tiktok shop order fulfillment
- Workflow and process creation
- Team training and coordination
out., 2023 - fev., 2024
•
4 meses
Business Developer & Executive Assistant
set., 2023 - fev., 2024
•
5 meses
Greentech United
set., 2023 - fev., 2024
•
5 meses
- Client re-engagement emails and calls
- Email outreach to potential B2B clients
- Market research
- Supplier onboarding
- Contractor outreach
- Contractor onboarding
- Client Relationship Management
- Client scoping calls
- Calendar management
- Inbox management
- Workflow and process building
- Conference organization and management
set., 2023 - fev., 2024
•
5 meses
Business Developer
mai., 2022 - out., 2023
•
1 ano, 5 meses
Pro Housekeepers
mai., 2022 - out., 2023
•
1 ano, 5 meses
- Cold Calling (outbound communications)
- Email outreach to potential B2B clients
- Market research
-Vendor management
- Contractor outreach
- Contractor onboarding
- Client onboarding
- Take care of inbound calls from regular customers
- Make client quotations
- Send proposals to B2B clients
mai., 2022 - out., 2023
•
1 ano, 5 meses
Educação
Centro Universitário Anhangüera
2015 - 2017
•
2 anos
Graduated
Brazil
2015 - 2017
•
2 anos
Qualificações
English Certified
2014
Wizard University
Proficiency in english
2014
Certificações
Brazilian Portuguese
US English
Verificações
No prazo
100%
No orçamento
100%
Índice de aceitação
100%
Índice de recontratação
10%
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