Nathalie K.

NATHALIE KADDOURA 81465048 | LEBANON, SAIDA | [login to view URL] | [login to view URL] Objective A highly motivated and detail-oriented professional with hands-on experience in customer service roles, including as a receptionist, cashier, and barista. Fluent in English and adept at multitasking, I seek a remote position where I can contribute my communication skills, adaptability, and commitment to delivering exceptional service. Eager to learn new skills and take on challenging opportunities in a dynamic environment. Skills & • Customer Service: Over two years of experience in delivering abilities excellent service in retail, hospitality, and administrative environments. • Communication: Fluent in English with strong written and verbal skills, proficient in professional email communication. • Remote Work Proficiency: Skilled in managing tasks remotely, with experience in using tools like Zoom, Slack, and Google Workspace. • Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and other office tools. • Multitasking & Organization: Proven ability to handle multiple tasks in high-pressure environments while maintaining attention to detail. Experience• Receptionist & Secretary Ali Saleh & Ibrahim Sereye Motor Company, Saida June 2024 – Present • Efficiently manage front desk operations, greeting and assisting customers with professionalism. • Schedule appointments, organize meetings, and maintain a welcoming office environment. • Handle phone inquiries, accurately relay messages, and coordinate schedules. • Assist with administrative duties, including filing, emailing, and scheduling. • Cashier Ahmad Fresh Market, Saida January 2021 – December 2022 • Processed transactions swiftly and accurately, maintaining high customer satisfaction. • Answered customer queries and provided product recommendations to enhance the shopping experience. • Balanced cash registers at the end of each shift, ensuring accurate cash handling. • Maintained a clean and organized checkout area to ensure efficiency and a positive customer experience. • Barista Lilac Café, Nabatieh June 2023 – September 2023 • Prepared a range of beverages tailored to customer preferences, ensuring quality and consistency. • Provided excellent customer service in a fast-paced environment, enhancing customer loyalty. • Managed stock and inventory of coffee supplies to ensure availability during peak hours. • Trained new team members in coffee-making procedures and best practices in customer service. Education Makassed Islamic High School Lebanon — Completed 2023 • Lebanese Baccalaureate Degree • Participated in Model United Nations (MUN) and won Best Speech Award. • Achieved a 70% scholarship for academic excellence. • Volunteered with the United Nations Development Programme (UNDP) and participated in the Model Arab League (MAL). Languages •English: Fluent •Arabic: Fluent References Available upon request.