Lady Johanna N.

nswer phone calls, texts, and emails, and relay messages to the right staff. Schedule patient appointments and send reminders. Keep patients informed about delays and waiting times. Collect patient details, insurance information, and medical records.

Provide medical and logistical assistance to travelers who are outside their country of residence. Case tracking. As a Senior agent I am also in charge of the follow-up of junior agents and the management of the floor in the absence of the Supervisor.

Coordinator of multinational policies for Latin America. Among my duties was to review the requests sent by AIG branches around the world, for eective policies in Chile, Argentina, Mexico and Colombia. Check that they meet the standards for each country and send them to broadcast. Each request must be followed up to complete the requirement in the shortest time possible