I’m an experienced Production Support Engineer with a strong background in application and infrastructure management. I have hands-on experience in the areas you require, including:
Key Skills:
Linux (RedHat, CentOS) and Windows Servers management since 2012.
Scripting (KSH, SSH) and Automation (Jenkins, Ansible, Terraform).
ETL tools (Informatica) and Database Management (Oracle, Teradata, PostgreSQL).
BI Tools: Proficient in MSBI, Business Objects, and Power BI.
Network Management: DNS, DHCP, and network port forwarding.
Production Management: Managing complex environments, SLA implementation, disaster recovery, and automation of support tasks.
My Approach:
Incident & Problem Management: I will monitor infrastructure, handle incident analysis, and implement root cause fixes.
Application Support: Deploying, upgrading, and ensuring application availability and smooth operation.
Automation: I will enhance operational efficiency by automating tasks and improving processes.
I am highly motivated and ready to contribute to your team. Looking forward to discussing how I can support your operations!
Best regards,
Glen Macharia