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Thomas S.
@thomask6
4.6
1
0.0
0.0
100%
RESEARCH &TRANSCRIPTION SPECIALIST & VA
$30 USD / Hour
・
United States (12:16 AM)
・
Joined on July 6, 2024
$30 USD / Hour
・
I possess a diverse skill set covering various domains like research projects and working as a virtual assistant
Changes saved
B
Great work, friendly and helpful
Bronwyn H.
@Bronwynhenk6
•
Johannesburg, South Africa
•
Share
Experience
Freelancer
Jan, 2024 - Jun, 2024
•
4 months, 30 days
Upwork
Jan, 2024 - Jun, 2024
•
4 months, 30 days
Generated high-quality content for various clients, including articles, blog posts,
and marketing materials.
- Tailored writing to match diverse client needs and audience profiles.
- Demonstrated creativity and adaptability in producing engaging and informative
content across multiple topics.
Jan, 2024 - Jun, 2024
•
4 months, 30 days
English Language Teacher
Aug, 2022 - Dec, 2023
•
1 year, 4 months
Fiverr
Aug, 2022 - Dec, 2023
•
1 year, 4 months
Provided personalized tutoring sessions in English language and literature
forstudents of various ages.
- Developed customized lesson plans and exercises to enhance
students'understanding and skills.
- Evaluated student progress and provided constructive feedback to support
theirlearning goals.
Aug, 2022 - Dec, 2023
•
1 year, 4 months
Digital Account Manager
Jun, 2022 - Jul, 2022
•
1 month, 1 day
Fintech Solutions
Jun, 2022 - Jul, 2022
•
1 month, 1 day
Led discussions on pricing and contract terms with post-sale customers,
achieving a 95% retention rate.
- Provided ongoing support and guidance to customers, ensuring they fully
leveraged the platform's features.
- Identified and implemented process optimizations that reduced
onboarding time by 30%.
- Conducted market research to stay updated on industry trends and inform
strategic decisions
Jun, 2022 - Jul, 2022
•
1 month, 1 day
Education
City University of New York School of Law at Queens College
2018 - 2022
•
4 years
Bachelor of Arts in English Literature
United States
2018 - 2022
•
4 years
State University of New York at Oswego
2014 - 2018
•
4 years
Bachelor of Business Administration
United States
2014 - 2018
•
4 years
Qualifications
Certified Customer Success Manager (CCSM)
2024
SuccessHACKER
As a Certified Customer Success Manager (CCSM), I excel in building strong customer relationships, onboarding, and training. I develop retention strategies, resolve conflicts, and analyze customer data to drive success. Collaborating cross-functionally, I advocate for customer needs and track key performance indicators. Proficient in customer success tools, I ensure customers achieve their goals, fostering long-term satisfaction and loyalty.
2024
Verifications
On time
100%
On budget
100%
Accept rate
100%
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