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Pratik S.
@smith1989
5.0
9
4.3
4.3
89%
Telemarketer & Customer Service Representative
$5 USD / Hour
・
India (5:42 PM)
・
Joined on March 26, 2011
$5 USD / Hour
・
I have been associated with BPO / Call Center industry for almost 14 years now where I have explored many verticals like Inbound & Outbound telemarketing ( B2C & B2B ), Customer Service & support, appointment setting, lead generation, VA jobs, debt collection & consolidation, merchant cash advance etc.
I am absolutely fluent in English ( both written & spoken ) and completely proficient in computers.
I have very good knowledge in MS WORD, EXCEL and POWERPOINT and a typing speed of approximately 60 words per minute. I am professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented.
I am someone who is technically very sound and proficient in using various CRM's ( Hubspot, SugarCRM, zendesk etc ) and phone systems ( Vicidial, Vonage, Phoneburner, Ring Central etc ).
Changes saved
Pratik demonstrates remarkable patience, absorbs new skills swiftly, and independently resolves problems. I look forward to continuing our collaboration with him.
Zhanfeng H.
@BeikeMobility
•
Whitestone, United States
•
Share
Pratik was unable to continue because of personal reasons, but all interaction with him were excellent. He's a very articulate and capable guy. I hope we can work together in the future.
Scott W.
@swhitsit
•
Round Rock, United States
•
Share
Q
Pratik always does amazing data entry work for our company! He's very fast and easy to communicate with! I will continue to work with Pratik for a very long time!
Quincy H.
@qlhawley
•
HOPE MILLS, United States
•
Share
Q
Pratik did an amazing job at data entry for me! I will continue to work with Pratik as long as he is willing!
Quincy H.
@qlhawley
•
HOPE MILLS, United States
•
Share
S
I have been working with Pratik for a few months, he has always been extremely professional and good to work with. He is prompt with responses and also gave his input on situations as well. I think for anyone who is looking for a sales rep, telemarketer, or virtual assistant Pratik would be great addition to the team. Thanks!!!
Shahir A.
@SA212
•
Houston, United States
•
Share
Experience
Inbound Sales & Customer Support
Feb, 2022 - Jul, 2024
•
2 years, 5 months
Cozy Corner Patios, LLC
Feb, 2022 - Jul, 2024
•
2 years, 5 months
Main tasks performed: Handling inbound/outbound calls/chats and selling our products, assist with after-sales inquiries, after-sales support, escalations, reputation management.
Tools used - Shopify, Zendesk, Ring central, Tidio, Twilio, Skype, MS Excel & Google Sheets.
Feb, 2022 - Jul, 2024
•
2 years, 5 months
Appointment Setting + Sales
Mar, 2020 - Jun, 2022
•
2 years, 2 months
1Pv6.com
Mar, 2020 - Jun, 2022
•
2 years, 2 months
Main tasks performed: Calling leads obtained via Facebook marketing, explain them on the courses offered, schedule them for the introduction webinar & trial classes, follow up on their attendance & enroll them into our courses. Job requires phone handling, emailing & text messaging.
Tools used - Hubspot, Softphone, MS Excel & Softphone.
Mar, 2020 - Jun, 2022
•
2 years, 2 months
Lead Generation, Appointment Setting
Mar, 2019 - Mar, 2020
•
1 year
Spartan Marketing ( UK )
Mar, 2019 - Mar, 2020
•
1 year
Main tasks performed: Outbound calling to investors who made an inquiry about investment opportunities. Explaining them about the current investment opportunities and pre-qualifying them based on the parameters mentioned in the script.
Tools used - MS Excel & Softphone.
Mar, 2019 - Mar, 2020
•
1 year
Education
University of Calcutta
2007 - 2010
•
3 years
Graduation ( B.Com ) Hons.
India
2007 - 2010
•
3 years
ISC ( Class XII )
2005 - 2007
•
2 years
India
2005 - 2007
•
2 years
ICSE ( Class X )
1991 - 2005
•
14 years
India
1991 - 2005
•
14 years
Qualifications
Graduate in Accountancy
2010
Calcutta University
Completed my graduation
2010
Certifications
P
Preferred Freelancer Program SLA
Verifications
On time
100%
On budget
100%
Accept rate
100%
Repeat hire rate
6%
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