Welcome to my profile! ? I’m Lovelyn Ogochukwu Onyema, a versatile professional excelling as a Customer Service Representative, Social Media Manager, and Executive Virtual Assistant. My diverse skills enhance customer experiences, drive social media growth, and provide seamless executive support. ✔️ Customer Service: Achieved a 98% satisfaction rate, handling over 100 interactions daily. Improved response time by 15% and skilled in empathy, problem-solving, and communication. Effective in upselling and cross-selling to boost revenue. ✔️ Social Media Management: Increased brand visibility and engagement by 50%. Drove a 35% growth in followers across LinkedIn, Reddit, Instagram, and Facebook. Experienced in crafting content strategies and analyzing performance metrics. ✔️ Executive Virtual Assistance: Enhanced executive efficiency by 40% through expert calendar management, email handling, and project coordination. Proven ability to streamline operations and support high-level tasks effectively. ✔️ Core Skills: Customer Service: Multi-channel support (phone, email, live chat) with exceptional issue resolution. Social Media: Content strategy and engagement across platforms. Executive Support: Administrative tasks and operational support. Communication: Proficient in written and spoken English, ensuring clear and professional interactions. Time Management: Balancing multiple responsibilities efficiently. ✔️ What I Offer: Customer Service Excellence: Over 100 daily interactions with a 98% satisfaction rate and a 15% response time improvement. Social Media Strategy: 50% increase in engagement and 35% follower growth. Executive Assistance: 40% boost in executive efficiency through comprehensive support. Multi-Platform Expertise: Effective management across customer service, social media, and executive tasks. Tools & Platforms: CRM Systems (Salesforce, HubSpot) Social Media Tools (Hootsuite, Canva) Project Management (Trello, Asana) Communication (Zoom, Slack) Administrative Tools (Google Workspace, Microsoft Office) ✔️ My Work Environment: ✔️ High-Speed Internet ✔️ Professional Office Equipment ✔️ Reliable Communication Tools ✔️ Distraction-Free Workspace I’m eager to contribute to your team’s success. Let’s connect to discuss how my skills can support your business. Feel free to send a message or hit the invite button to get started! Looking forward to collaborating! Best Regards, ? Lovelyn Ogochukwu (OG)