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Jonnalyn F.

@jonna88

monthly-level-three.svgverified-v2.svgpreferred-freelancer-v3.svg
4.9
132
8.3
8.3
95%

Virtual Assistant / Customer Service and Support

$15 USD / Hour
・
Flag of
Philippines (1:44 AM)
・
Joined on March 31, 2017
$15 USD / Hour
・
Hello and welcome to my profile! I’m enthusiastic about taking on new challenges and can adapt to any job as long as you can provide clear instructions or training materials. I’m a quick learner with a positive attitude and a strong commitment to doing great work. I’m available for full-time positions and am dedicated to long-term roles. My skills: ✓ Typing speed of 45 words per minute ✓ Exceptional attention to detail ✓ Highly organized and proactive ✓ Comfortable working independently or as part of a team ✓ Skilled at following instructions and identifying solutions ✓ Reliable, flexible, and punctual ✓ Strong communication and listening skills My experience includes: - Data Entry - Web Research - Business Information Collection - Admin Support - Virtual Assistance - Creating and Sending Invoices - Customer Service and Support (Email, Ticket, Chat) I’m proficient with: - Microsoft Office Suite (Word, Excel, PowerPoint, PDF) - Google Workspace (Docs, Sheets, Slides) - Communication Tools (WhatsApp, WeChat, Skype, Slack, Discord) - Project Management Tools (Dropbox, Asana, Trello, Monday) - Customer Support Platforms (Zendesk, Gorgias, Freshdesk) - E-commerce Platforms (WordPress, Woo-commerce, AliExpress, Etsy, Shopify, 3dcart, Magento, Amazon, eBay) I’m available to work up to 40 hours a week, Monday through Friday, or on weekends if needed. Thank you for checking out my profile!
Verifications
On time
98%
On budget
96%
Accept rate
95%
Repeat hire rate
19%

Portfolio

Portfolio

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4.9 · 132 Reviews
Reviews
I
Virtual Assistant • $96 USD
An exceptional command of the English language which made communicating a joy [09 December, 2024] I really appreciate the seamless way that Jonnalyn has become part of the way we do business. Nothing is ever a problem and always adaptable.
Barry G.
@IrishFinbar
•
Flag of
Melbourne, Australia
•
22 days ago
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I
Jonnalyn is exceptional. I have worked with quite a number of freelancers over the years, and I am not the easiest to impress, but I'm blown away with the attention to detail and diligence. I am more than happy to work with Jonnalyn again.
Barry G.
@IrishFinbar
•
Flag of
Melbourne, Australia
•
2 months ago
Share
D
I couldn't be happier with the work done by Jonnalyn! Throughout the project, they were highly professional, communicative, and genuinely invested in delivering outstanding results.
Dylan L.
@dylanrobert
•
Flag of
Calgary, Canada
•
2 months ago
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S
Remote Data Entry Virtual Assistant • Price Undisclosed
There was a technical issue that was discovered and Jonnalyn was able to suggest an equally effective solution. On top of that, she was able to complete the tasks without issue. Her communication and availability was great!
Rodney D.
@sciauxsl
•
Flag of
Chula Vista, United States
•
4 months ago
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User Avatar
Excelelnt work by Jonnalyn.
Sarah S.
@SarahXe
•
Flag of
Longueuil, Canada
•
5 months ago
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Experience
Customer Support Specialist
Aug, 2019 - Present
•
5 years, 4 months
Foxie Ventures
Aug, 2019 - Present
•
5 years, 4 months
I work part-time for this mobile game developer company. I do answer queries and help the players solve any issue that they encountered.
Aug, 2019 - Present
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5 years, 4 months
Data Entry Specialist
Nov, 2015 - Present
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9 years, 1 month
Broward County Clerk of Courts
Nov, 2015 - Present
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9 years, 1 month
I am working part-time in this company, managing complainant and plaintiff information.
Nov, 2015 - Present
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9 years, 1 month
Customer Service Representative
Feb, 2019 - Jun, 2021
•
2 years, 4 months
Singulart
Feb, 2019 - Jun, 2021
•
2 years, 4 months
Customers from here most love to buy art such as paintings. I am answering any questions about the painting information that they would want to buy.
Feb, 2019 - Jun, 2021
•
2 years, 4 months
Certifications
P
Preferred Freelancer Program SLA
US English - Level 1
US English
Data Entry
Data Entry
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