Azeemuddin S.

Over 10 years of rich experience in IT Service Management and Client Service. Worked with some. of the Fortune 500 IT and Telecom customers and obtained extensive knowledge in service management and client relationship. Adept at managing the ITSM functions seamlessly and an excellent team player with ability to establish and maintain great relationships with stakeholders. Highlights of Relevant Strengths 10 years of experience in different functions such as; ITIL Service Delivery Management, Change Management, Sales Force Data Lead – (Business Analysis) and a report's automation. specialist. Understanding and gathering the business requirements and liaison with development team to implement the solutions as needed. Analyze the requirements and discuss the solutions approach with technical team and gather all the questions to get clarity from project stakeholders. Reports Automation using Excel skills - advanced level Formulas.