ISO 9001:2015 Implementation for IT Support Company

₹12500-37500 INR

Closed

Posted 4 months ago

₹12500-37500 INR

Paid on delivery

Project Title: ISO 9001:2015 Business System Development for IT Sales & Support Company Description: We are a Computer/IT Hardware, Software, Networking Sales & Support company with Consultancy services, Website Development, SEO, and Social Media Marketing operations. Our company operates across 20 locations with a team of 250 sales personnel and 350 support staff. We are seeking an experienced ISO 9001:2015 Consultant/Business System Developer to help design, document, and implement a business system for managing our operations efficiently. Project Scope: ISO 9001:2015 Compliant System: Develop a quality management system (QMS) that aligns with ISO 9001:2015 standards. Include process documentation, procedures, and policies for all departments. ERP & CRM Integration: Integrate the QMS with our ERP and CRM systems. Link all business processes (sales, support, marketing, and consulting) to streamline operations. Process Development: Define business processes for hardware/software sales, customer support, consulting, SEO, website development, and social media marketing. Ensure uniform processes across all 20 locations. Dashboards & Analytics: Develop detailed reporting systems with analytics dashboards for performance tracking. Enable real-time data visualization for sales, support activities, and customer interactions. Training & Implementation: Provide employee training for the newly developed system. Ensure seamless transition across all teams and departments. Documentation & Auditing: Create all necessary documentation, including manuals, procedures, and policies. Prepare the company for ISO 9001:2015 certification and audits. Requirements: Proven experience with ISO 9001:2015 implementation. Experience with ERP/CRM systems and their integration into business processes. Ability to develop reporting and analytics dashboards. Familiarity with the IT/Software/Networking Sales & Support industry. Strong project management and communication skills. Deliverables: A fully functional ISO-compliant business system linked to ERP/CRM. Comprehensive documentation of all business processes. Training materials and resources for the team. Analytics dashboards for key business metrics.

Project ID: 38605974

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Active 3 mos ago

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8 freelancers are bidding on average ₹79,938 INR for this job

@masterraju686

As an experienced software development agency with a proven track record, I am perfectly positioned to meet the demands of your ISO 9001:2015 project. My expertise spans across developing quality management systems (QMS) compliant with international standards, including ERP and CRM integration. By leveraging these tools, I can ensure a seamless synchronization of all business processes across your company's 20 locations - from hardware/software sales right through to consulting, SEO, website development, and social media marketing. One standout advantage of working with me is my deep understanding of the IT/Software/Networking industry. This knowledge underpins my ability to create comprehensive process documentation that aligns tightly with your unique needs as a computer/IT hardware and support company. Additionally, having previously designed reporting and analytics dashboards similar to what you require, my approach guarantees real-time data visualization and insightful performance tracking for your team. Crucially, my commitment doesn't end at system design; it extends to comprehensive training and implementation for your staff. From creating employee training materials to ensuring a smooth transition across all teams and departments. With my collaborative spirit at the core, I pledge to prepare your company meticulously for ISO 9001:2015 certification and audits, ensuring full compliance and giving you a definite competitive edge in the market.

₹250,000 INR in 45 days

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@turakhiyabrinda

We are excited to submit our bid for the development of your ISO 9001:2015 compliant Quality Management System (QMS) and the integration of this system into your ERP and CRM platforms. Our experienced team is uniquely positioned to help your IT Sales and Support company streamline operations and meet ISO certification requirements. Deliverables: A fully functional ISO 9001:2015 compliant QMS linked to your ERP/CRM systems. Detailed documentation covering all business processes and workflows. Training materials and sessions for your team to ensure smooth system implementation. Timeline and Budget: Based on your requirements, we estimate the project will be completed within 50 days and within the specified budget range. We are flexible with scheduling and can adapt to your timelines as needed. We are confident that our multi-disciplinary team and experience in both ISO certification and IT business systems will ensure the successful completion of this project, helping your company meet and exceed ISO 9001:2015 standards. We look forward to the opportunity to discuss how we can help you achieve your goals. * Final budget and time can be estimated after understanding the requirements completely.

₹270,000 INR in 50 days

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@Maryyyl

Having read through your project description, I could immediately sense the significance of a quality implementer who understands and thrives within the realm of IT operations. With my solid experience in ISO 9001:2015 implementation, ERP/CRM integration, and analytics dashboards development, I can take your company's operations to a whole new level of efficiency. Add to that my exposure and familiarity with the IT/Software/Networking Sales & Support industry, you are guaranteed absolute competence for this demanding task. Over the years, I have successfully designed and implemented business systems aligned with ISO standards for several firms across various industries. What this translates to is an astute ability to comprehend your unique company needs from an operational standpoint and apply my experience in developing processes specifically tailored to drive the performance of every corner of your business efficiently. Moreover, what sets me apart is not just my proficiency in technical areas but also my excellence in project management and communication which will guarantee smooth implementation while maintaining effective collaboration across all levels and offices. Surely, entrusting this project to me will be an investment well-placed. Let's discuss how I can further elevate your business operations together. Maryl

₹25,000 INR in 7 days

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@Aaminat

I’m excited to submit my application for the ISO 9001:2015 Consultant/Business System Developer position. With extensive experience in developing quality management systems (QMS) and integrating them with ERP and CRM solutions, I am confident in my ability to help streamline your operations across all 20 locations while ensuring ISO 9001:2015 compliance. Key Expertise: ISO 9001:2015 Implementation: I have successfully designed and implemented QMS frameworks for businesses of various sizes, ensuring that all processes, documentation, and workflows meet ISO 9001:2015 standards. ERP & CRM Integration: I specialize in linking QMS with ERP and CRM systems to create seamless, automated workflows across sales, support, marketing, and consulting operations. This will allow your company to unify processes and improve efficiency across all departments. Process Development & Documentation: I will ensure that all business processes are standardized and documented comprehensively for each of your key services. Dashboards & Analytics: I have experience in building performance tracking dashboards that provide real-time insights. Training & Implementation: I will deliver a complete training program to ensure that your team of 600 employees can transition smoothly to the new system. I look forward to the opportunity to discuss how we can work together to achieve your goals. Thank you for considering my application.

₹15,000 INR in 7 days

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@duntana

Hello, What specific challenges have you faced in implementing a quality management system so far? I can help you design and implement an ISO 9001:2015 compliant business system tailored to your IT sales and support operations. With over 5 years of experience in ISO 9001:2015 implementation and expertise in integrating ERP and CRM systems, I can streamline your processes for sales, support, and consulting across your 20 locations. I will also create analytics dashboards for real-time performance tracking and provide comprehensive training for your staff to ensure a smooth transition. I’m ready to get started and would love to discuss your needs further. Let me know if you want to proceed. Best Regards, Adeduntan

₹17,000 INR in 5 days

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@DaStrata

Experienced respurce from a BIG4 Consulting who has worked extensively across global enterprises in the areas of ISO 25001 Standards implementation by establishing a robust methodology and framework. Experienced 13+ years of BIG4 Consulting experience and building Enterprise Architecture capabilities within large organizations

₹25,000 INR in 7 days