Freelance Software Support Specialist for Internal Comms software solution

Are you a tech-savvy problem solver with a passion for customer service, looking for a flexible freelance role? We're seeking a Freelance Software Support Specialist to provide exceptional support to our growing customer base. We want someone based in the UK. You will need to be available to assist customers during UK business hours. While the role initially requires only 10-20 hours per month, we offer a monthly retainer of £700, covering up to 20 hours of support. Any additional hours worked beyond this will be compensated at an agreed hourly rate. As we expand in the UK and Europe, these hours will increase, so flexibility and commitment are key! Key Responsibilities: - Be on-call during UK business hours (8am – 5pm GMT/BST, Monday – Friday) to monitor, manage, and resolve support requests via email, phone, and live chat. - Provide a positive, customer-focused experience with an approachable and professional phone manner. - Troubleshoot and resolve technical issues quickly and effectively, ensuring customer satisfaction. - Learn our products and processes swiftly to provide knowledgeable support. What We're Looking For: - Someone located in the UK and available during UK business hours is essential, even for limited requests. Initially, the role will require 10-20 hours per month, with potential to grow. - A tech-savvy individual who is quick to learn new products and systems. - Strong customer service skills, with excellent written and verbal communication. - Ability to manage multiple communication channels (email, phone, live chat) efficiently. Nice-to-Haves: - Experience providing support for a SaaS product. - Familiarity with internal communications tools and platforms. - Creative and copywriting skills to provide clear and concise responses.