GPT-Powered Chatbot for Vaccine Appointments (Amelia Elite)

Overview We operate an existing website offering vaccinations for travel, wellbeing, and weight loss. Currently, customers book appointments using Amelia Elite, a WordPress plugin that supports API connections, including integrations via Zapier. However, many customers book incorrect vaccinations or fail to select the correct combination due to insufficient information at the time of booking. To enhance the user experience and improve booking accuracy, we aim to introduce a GPT-powered chatbot. This chatbot will educate users about appropriate vaccinations based on their travel itineraries and provide streamlined booking management. Objectives The chatbot will: Educate and Inform Provide personalized vaccination recommendations based on the user's travel destination(s). Suggest additional vaccinations in line with UK Government travel advice. Offer pricing information for vaccinations and provide options to add them to bookings. Streamline Bookings Allow users to confirm their vaccination choices. Automatically update bookings using APIs or integrations with Amelia Elite Enable users to manage or modify their bookings efficiently. Enhance Accessibility Operate primarily through WhatsApp for ease of use. Interact with customers both pre- and post-booking. Validate business credentials, provide general advice (e.g., opening hours, vaccination intervals), and initiate sales conversations. Provide Additional Resources Offer users links to official resources, such as the UK GOV Fit for Travel website ([login to view URL]). Address FAQs related to weight loss and general wellbeing. Example Interaction Scenario: A customer named Bob books a travel vaccination for Thailand. Chatbot Flow: Initial Greeting: Bot: Hi Bob, thanks for booking with Jabs for your travel vaccination. To ensure you’re fully covered, can you let me know where you’re traveling? Bob: Thailand. Follow-up: Bot: Amazing! Are you visiting any other countries on this trip? Bob: No. Recommendations: Bot: Based on UK Government travel advice, you’ve booked a malaria vaccination, which is great. They also recommend smallpox and hepatitis vaccinations for Thailand. Would you like to see pricing and options for these? Bob: Yes. Pricing and Offers: Bot: Here’s what we recommend for full coverage: Malaria only: £110 Malaria + Smallpox: £90 Full Cover (Malaria, Smallpox, and Hepatitis): £210 (with a 10% discount: £189) All vaccinations will be administered in one appointment for efficiency. We also offer Clearpay so you can split the cost over several months, interest-free. Which option works for you? Booking Update: Bot: Great choice! I’ve updated your booking. You’ll receive a confirmation shortly. Let us know if you need anything else! Additional Chatbot Scenarios Scenario 1: Multiple Destinations Bot: Hi! Thanks for choosing Happy Jabs. To help you prepare for your trip, could you tell me the countries you’ll be visiting? User: Thailand and Cambodia. Bot: Great! Based on UK Government travel advice, you may need the following vaccinations: For Thailand: Malaria, Smallpox, and Hepatitis. For Cambodia: Malaria and Japanese Encephalitis. Would you like to see the combined recommendations and pricing? User: Yes. Bot: Here are the options: Malaria only: £110 Thailand cover (Malaria, Smallpox, Hepatitis): £210 (10% discount: £189) Full trip cover (Malaria, Smallpox, Hepatitis, Japanese Encephalitis): £300 (10% discount: £270) Would you like to update your booking? Scenario 2: Weight Loss Information User: Hi, I’m interested in your weight loss programs. Bot: Thanks for reaching out! We offer a range of weight loss solutions, including injections and nutritional consultations. Could you let me know if you’re looking for: Eligibility information Pricing General FAQs User: Pricing and eligibility. Bot: Our weight loss injections start at £150 per session. To confirm eligibility, you’ll need to complete a short health questionnaire. Would you like me to send you the link? Scenario 3: General Wellbeing Query User: What vaccinations do you recommend for general wellbeing? Bot: For general wellbeing, we offer: Flu Vaccinations: £30 Vitamin B12 Injections: £25 Immunity Boosters: £40 Would you like more information or to book an appointment? Scenario 4: Pre-Booking Inquiry User: Can I book vaccinations for my entire family? Bot: Absolutely! We can book appointments for multiple family members. Could you tell me how many people will be attending? User: Four. Bot: Great! Please provide the names and ages of each family member so we can recommend appropriate vaccinations. User: John (35), Mary (32), Emma (6), Luke (2). Bot: Thanks! Based on their ages, here are the recommended vaccinations: Adults: Flu, Malaria (if traveling), Hepatitis. Children: Flu, Hepatitis, MMR. Would you like to proceed with booking? Process Workflow Chatbot Initialization: Triggered upon booking or user inquiry. Provides a conversational interface through WhatsApp. Vaccination Recommendations: Pulls data from Fit for Travel to provide tailored recommendations. Offers additional vaccination suggestions with pricing and discounts. Booking Management: Updates bookings via Amelia Elite API or Zapier integrations. Sends confirmation notifications to the user. Pre-Booking Assistance: Engages users visiting the site for travel, weight loss, or wellbeing. Validates credentials and provides helpful resources, including opening hours and general advice. Post-Booking Support: Ensures users are aware of their choices and can make changes easily. Provides post-booking FAQs and advice. Technical Requirements Primary Interface: WhatsApp-based UI for user interaction. Integrations: Amelia Elite plugin for booking management. Zapier or alternative API connections for seamless automation. Data Sources: UK Government’s Fit for Travel website for up-to-date vaccination guidance. Customization: Ability to add custom scripts for pricing, offers, and messaging. Scalability for additional services or regions. Important Notes for Developers It is critical that the developer reviews this specification in its entirety, including thoroughly examining the functionality and integration options of the Amelia Elite plugin. More details can be found on their official API documentation: [login to view URL] Developers must provide accurate bids based on their research and understanding of the project requirements. Placeholder bids will not be considered. This project aims to deliver a streamlined, user-friendly experience that improves vaccination booking accuracy and customer satisfaction. The chatbot should offer advanced interaction with high-level personalization based on user data.