Class 5 Softswitch Contact Centre Solution

We are looking to build a class-5 contact centre solution that will provide a unified platform for managing customer interactions across multiple communication channels, enhancing service efficiency and customer satisfaction. The system should have the capability to able to be deployed as either a standalone application or as a multi-tenant solution. Key Requirements: - The contact centre solution should support multiple communication channels, including Voice Calls, Live Chat, and Email and must be able to seamlessly support both inbound and outbound communications across these various channels. - The contact centre system will also be a part of an integrated CRM platform that includes a ticketing, case tracking and escalation functionalities. Ideal Skills: - Extensive experience in building and managing Class 5 Softswitch systems - Proficiency in building CRM and Ticketing system and/or integrating with such platforms - Prior experience in developing multi-channel contact centres - Excellent understanding of customer support systems and processes.