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Shady G.
@Shadyghaly4
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Customer Support Senior Specialist
$5 USD / time
・
Egypt (1:39 p.m.)
・
Ble med mars 5, 2024
$5 USD / time
・
As a dedicated professional with over 12 years of experience in customer care in most of departments dealing with all type of customers from core to VIP , consumer and corporate customers in telecommunication international company , I am passionate about delivering exceptional service. My background spans handling customer inquiries, resolving issues,reach customer satisfaction , make retintion for customers that exceed client expectations."
travel planner : Countries visited : The Netherlands, Germany, Saudi Arabia, and Morocco. Personal planning for every trip
Let’s work together to ensure your customers receive the top-notch service they deserve. Contact me to discuss how we can help your business thrive."
Technical Support Internet Operations Second level Senior Specialist
okt., 2018 - Nåværende
•
6 år, 2 måneder
Provide Technical support for customers on minor ADSL technical issues
handle service requests and complaints created from first line team within SLA
auditing on first line team SR creation and rejection task
shift leader task 3 days per week
fixed line ( land line service from Etisalat ) SPOC area
Respond in timely manner to requests and issues
Assist new hire training for basic technical and Customer service mentality needs.
Cairo, Egypt
corporate account management senior advisor
jan., 2018 - okt., 2018
•
9 måneder
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
handle accounts intermediate and premium )
Cairo, Egypt
High value team advisor
mai, 2017 - jan., 2018
•
8 måneder
handling multi skills ( High Value customer service ( Technical 3G , TLS and special queue)
Cairo, Egypt
trade line support advisor ( TLS )
mai, 2016 - mai, 2017
•
1 år
Handle Dealers inquiries by phone
Informs dealers by explaining procedures; answering questions; providing information
checking dealers requests and auditing them transactions like sim swap or recharge for customers
Cairo, Egypt
Technical Support first line Representative
feb., 2015 - mai, 2016
•
1 år, 3 måneder
Handle customer inquiries by phone and by email.
Listen carefully to customers complains
Informs customers by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines
Provide Technical support for customers on minor GSM technical issues.
troubleshoot system and network problems, diagnosing and solving devices for internet mobile ,USB
modem , blackberry Or ADSL service via phone
Cairo, Egypt
feb., 2015 - nåværende
•
9 år, 10 måneder
Raya Contact Center
mar., 2013 - feb., 2015
•
1 år, 11 måneder
Escalation Specialist
mar., 2014 - feb., 2015
•
11 måneder
responds to and manages complaints and escalations from customers for a company or organization
and when them requests to follow with high level or shift manager
Cairo, Egypt
Customer Service Agent
mar., 2013 - mar., 2014
•
1 år
help customers with complaints and questions, give customers information about products and
services, take orders, and process returns
Cairo, Egypt
mar., 2013 - feb., 2015
•
1 år, 11 måneder
Utdanning
Cairo University
2009 - 2012
•
3 år
Bachelor of Commerce
Egypt
2009 - 2012
•
3 år
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