Dio P.

As a Customer Support Representative at a Prop Firm, I assist traders with onboarding, account management, and technical platform issues. I provide real-time support during trading, clarify firm policies, and help traders navigate challenges and risk management rules. I handle inquiries via email, chat, ensuring timely resolutions. Collaborating with risk and tech teams, I focus on maintaining high customer satisfaction, guiding traders through their evaluation processes, and improving services

As a Quality Control specialist, I ensure products meet set standards through inspection and testing at various stages of production. This includes identifying defects, analyzing root causes, and collaborating with teams to implement corrective actions. I ensure compliance with industry regulations, document results, and support continuous improvement efforts. In addition, I handle customer feedback to improve product quality and maintain consistency throughout the process