Performed administrative tasks, document management, and report development for various departments. Managed calendar, email, and itinerary, handling 40+ calls and 30+ emails daily. Ensured client deliverables were met on time by monitoring 10+ project deadlines and coordinating task completion across 3 teams. Elevated client experience by providing timely support, achieving a 95% satisfaction rate through phone calls, emails, and live chat platforms.
Lagos, Nigeria
apr., 2024 - nåværende
•
8 måneder, 27 dager
Administrative Assistant
aug., 2023 - apr., 2024
•
7 måneder, 30 dager
Ambrose Alli University
aug., 2023 - apr., 2024
•
7 måneder, 30 dager
Managed information on institution databases for 5+ organizational activities, ensuring 100% data accuracy and tracking history. Created, edited, and formatted 50+ documents, reports, and presentations monthly. Coordinated office supply inventory, reducing disruptions by proactively ordering 30+ items in advance. Developed a filing system, improving access to 200+ historical documents. Established procedures to track daily tasks for 15+ staff, enhancing productivity by 20%.
Benin, Nigeria
aug., 2023 - apr., 2024
•
7 måneder, 30 dager
Customer Service Representative
jun., 2017 - apr., 2023
•
5 år, 10 måneder
PEP
jun., 2017 - apr., 2023
•
5 år, 10 måneder
Improved first-call resolution rates by 25% through active listening and tailored solutions. Assisted 200+ customers monthly in navigating online resources, boosting self-sufficiency by 40%. Maintained 95% accuracy in providing updated company policies, procedures, and promotions. Managed 3+ channels (phone, email, live chat) with an average response time under 2 minutes. Handled high-pressure situations professionally, resolving 98% of disputes in the first interaction.
Warri, Nigeria
jun., 2017 - apr., 2023
•
5 år, 10 måneder
Utdanning
Ambrose Alli University
2017 - 2022
•
5 år
Bachelor of Science in Chemistry
Nigeria
2017 - 2022
•
5 år
Kvalifikasjoner
In-Demand IT Skills Certified
2024
Digital Witch
Successfully completed the In-Demand IT Skills Training, where I gained valuable expertise in key IT and VA areas essential for today's digital landscape. The training covered a range of topics. This certification reflects my commitment to staying ahead in the fast-evolving tech field and equipping myself with the skills needed to deliver efficient and high-quality IT support. I’m now ready to leverage these skills to help businesses solve technical challenges and optimize their operations.
2024
Certificate of Achievement - Virtual Assistant
2024
ALX Africa
I am proud to have successfully completed the 8-week Virtual Assistant Program with ALX Africa. This intensive course equipped me with essential skills in administrative support, time management, communication, and the use of key digital tools to enhance productivity and efficiency. I am now well-prepared to provide exceptional virtual assistance to help businesses and executives streamline operations and reach their goals more effectively.
2024
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