Expert for GoHighLevel Setup for Yacht Detailing Business

Hi, we are a premier yacht detailing business based in South Florida, dedicated to providing top-notch services to yacht owners. Our goal is to enhance the efficiency of our business while also increasing profitability by harnessing the power of GoHighLevel 1. Set Up Appointment Types: - Create Service Categories: Within GHL, set up different appointment types for each tier of service (Basic, Standard, Premium). Each category will have its own description detailing what’s included in each package. - Define Duration and Availability: Assign specific durations and availability slots for each service type to help manage our calendar efficiently. 2. Implement a Maintenance Schedule: - Create a Suggested Maintenance Calendar: Develop a visual calendar or timeline highlighting recommended maintenance intervals for different vessel criterias. This will include when will they will need a detail which will vary in duration between details depending on the type of protectant they choose and how the boat is stored. - Integrate with [login to view URL]: Link this maintenance schedule to the booking system, so clients can see when their next recommended service is due based on their previous appointments and the tier they are currently enrolled in. 3. Tiered Pricing Structure: - Detail Pricing Information: Clearly outline the benefits and features of each tier (Basic, Standard, Premium) in the appointment description. This helps clients make informed decisions on which package best suits their needs. - Use Visuals: Use images or infographics to showcase the differences between the tiers, enhancing understanding and appeal. 4. Client Self-Scheduling: - Enable Online Booking: Share booking link on our website and GMB, allowing clients to schedule their appointments directly from our website or google listing without needing to call. - Automated Confirmations and Reminders: Set up automated email or SMS confirmations and reminders for appointments to reduce no-shows and keep clients informed. 5. Follow-Up and Upselling: - Post-Appointment Follow-Ups: Use GHL’s automation features to send follow-up messages after appointments, thanking clients and suggesting future services based on their vessel’s maintenance needs. - Promote Upgrades: In follow-ups, highlight the benefits of upgrading their service tier or scheduling additional services. 6. Feedback Collection: Post-Service Surveys Automated Follow-Ups: Set up automated email and SMS follow-ups that trigger after a service is completed. Use GHL's automation feature to send these messages. - Survey Creation: Create a feedback survey using GHL’s survey tool or integrate Google Forms. Include questions about the service quality, customer satisfaction, and areas for improvement. 7. Categorize Feedback: -Organize feedback into categories (e.g., service quality, punctuality, organization, time management, communication etc.) to pinpoint specific areas that may need adjustments. 8. Reputation Management: -Automated Review Requests: After a first time wash service is completed or any detail service and feedback is collected, send an automated request for a review. Use GHL to send links to our Google My Business. Responding to Reviews: Develop an automated strategy for responding to both positive and negative reviews. Thank clients for positive feedback and address concerns raised in negative reviews professionally. 9. Using Automation for Efficiency: - Automate Workflows: Create workflows in GHL that automate the entire feedback and review process, from sending follow-up messages to reminders for clients to leave reviews. - Custom Tags: Use tags in GHL to segment clients based on their feedback, allowing for targeted follow-ups and tailored communication. 10. Create Sales Funnels: - Nurture Leads: Implement automated email and SMS follow-ups to nurture leads driven by Google PPC and Meta Ads to keep our services top-of-mind. - Conversion: Utilize appointment scheduling features to make it easy for leads to book directly from email or text follow up. 11. Leverage CRM Features: - Segment our contacts based on their behavior and interactions (full time wash client but no details, detail client but not a full time wash client or both full time wash and detail client)This allows for targeted marketing and personalized communication. 12. Automate Marketing Campaigns: - Set up automation sequences for emails and SMS reminders to reduce no-shows and keep clients informed about their upcoming service or current detail status. 13. Quickbooks Online Integration: - Link current QB account with GHL for seamless accounting 13. Training and Support: - Educate: Ensure that you give a walk through and explain how to use the GHL features you've set up effectively, so that I can assist clients when necessary. - Provide Support Resources: Create FAQs or support resources to help our clients navigate the self-scheduling system if they encounter any difficulties.