As an experienced Business Operations Manager at Next Door Photos Cincinnati and an IT Technician, I excel in managing schedules, emails, CRMs, and complex workflows. I bring proven expertise in:
Calendar & Schedule Management: Organized appointments and streamlined workflows for photographers and agents.
Email & CRM Management: Efficiently managed email systems and CRMs (Zoho, Jira, Skype, Slack and Mailchimp), ensuring timely responses and organization.
Expense Tracking & Invoicing: Prepared invoices, reconciled expenses, and optimized budgets.
Event & Travel Planning: Coordinated events, flights, and personal/professional schedules.
Client Communication: Delivered clear, proactive updates via calls and emails.
Document Preparation: Produced high-quality reports and documents for diverse needs.
Recruiting Assistance: Streamlined candidate sourcing and interview scheduling.
Social Media Management: Maintained a strong social presence, driving engagement.
I’m a fast learner with strong attention to detail, exceptional time management, and excellent English communication skills, both written and verbal. Excited to get started!
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Experiencia
Operations Manager
ene, 2021 - sept, 2024
•
3 años, 7 meses
Next Door Photos - Cincinnati
ene, 2021 - sept, 2024
•
3 años, 7 meses
Efficiently scheduled photography shoots, resolving conflicts and ensuring accurate bookings.
Managed bookings, cancellations, rescheduling with prompt communication.
Organized email systems for streamlined workflows and timely responses.
Oversaw Jira board, ensuring shoot progress met deadlines.
Acted as a client liaison, addressing updates proactively.
Prepared invoices, managed AR collections, and resolved billing issues.
Maintained Google Sheets reports for data insights.
Created work orders
Cincinnati, United States
ene, 2021 - sept, 2024
•
3 años, 7 meses
Operations Co-ordinator
ene, 2020 - sept, 2023
•
3 años, 7 meses
INUA AI Solutions
ene, 2020 - sept, 2023
•
3 años, 7 meses
Efficiently scheduled photography shoots, resolving conflicts and ensuring accurate bookings.
Managed bookings, cancellations, rescheduling with prompt communication.
Organized email systems for streamlined workflows and timely responses.
Oversaw Jira board, ensuring shoot progress met deadlines.
Acted as a client liaison, addressing updates proactively.
Prepared invoices, managed AR collections, and resolved billing issues.
Maintained Google Sheets reports for data insights.
Created work orders
Nairobi, Kenya
ene, 2020 - sept, 2023
•
3 años, 7 meses
Educación
University of Nairobi
2015 - 2019
•
4 años
Bachelor of Science (Computer Science)
Kenya
2015 - 2019
•
4 años
Calificaciones
Accredited Mediator
2021
PACC Mediation Center
Court Accredited Mediator
2021
Verificaciones
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