Job Description: Business Process Analyst / IT Consultant
€30-250 EUR
Cerrado
Publicado hace alrededor de 2 meses
€30-250 EUR
Pagado a la entrega
Project Overview: An opportunity to work on a comprehensive business integration project for "ZonderZorgen" (ZZ), an insurance company specializing in travel insurance. The assignment involves analyzing and optimizing the claims process to address key operational challenges, including fraud prevention, customer satisfaction, and overall process efficiency. The goal is to deliver actionable insights, a strategic improvement plan, and supporting tools to enhance profitability and competitiveness.
Key Responsibilities:
Claims Process Analysis:
Create a visual BPMN model of the current claims process.
Analyze process bottlenecks, turnaround times, and errors using Excel, RealStatistics, and SimQuick.
Perform simulations to assess process efficiency and propose data-driven improvements.
Strategic and Market Analysis:
Evaluate the company’s strategy using Treacy and Wiersema's framework.
Conduct a market and context analysis, identifying key trends and customer needs in the insurance sector.
Develop a Business Model Canvas (BMC) and Value Proposition Canvas to align organizational goals with customer expectations.
Proposal Development:
Design an enhanced claims process integrating fraud prevention mechanisms.
Propose IT solutions to improve process automation and customer communication, including prototyping in PowerApps.
Address organizational challenges within the five domains of the Digital Transformation Playbook.
Customer Experience Enhancement:
Map the customer journey and design a Customer Experience Map.
Develop a prototype for providing customers with real-time insights into their claims’ status.
Deliverables:
Detailed report (max 6 pages) with actionable recommendations and an implementation roadmap.
Appendices with supporting analyses, simulations, and business case evaluations.
Statistical and ethical justification for proposed solutions.
Ideal Candidate:
Background in Business Process Analysis, IT Management, or Insurance Consultancy.
Proficiency with Excel, SimQuick, BPMN modeling, and PowerApps.
Strong analytical and problem-solving skills, with experience in digital transformation projects.
Familiarity with frameworks like Treacy and Wiersema, Business Model Canvas, and Value Proposition Canvas.
Ability to translate data insights into actionable strategies and compelling presentations.
Project Duration: Approximately 4-6 weeks, with flexibility depending on the depth of analysis and deliverables.
Deliverable Language: English or Dutch, depending on client preference.
Top 1% in Freelancer.com
Hi, Greetings!
✅checked your project details:
✅Completed Time: In project deadline
We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly.
My Portfolio Items: https://www.freelancer.com/u/schoudhary1553
I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion.
Thank you
Sandeep
Hey,
I hope you're doing well.
I review your requirements, and I can do this work. I have worked with Microsoft technologies for 9+ years and helped clients get the most out of SharePoint, PowerShell, PowerApps, Power Automate, PowerBI, Nintex, Microsoft Teams, .NET, and Office365 platforms.
I will demonstrate my work once we connect. Bid value is just place holding, final budget will discuss after scope finalize.
Regards,
Hina
Dear Client,
I am writing to express my interest in collaborating with you on your project posted in Freelancer.
Based on the project details provided, I assure you that I have the skills and expertise required to deliver high-quality work within the specified timeframe.
I am confident in my ability to deliver exceptional results for your project. I am committed to maintaining open lines of communication, delivering on time, and ensuring your complete satisfaction.
Waiting to hear from you.
With thanks regards
As a multitalented freelancer with over 5 years of experience in different fields, I firmly believe I have the breadth and depth of skills you're seeking for this project. My proficiency in Excel aligns well with your need for data analysis and reporting – crucial skills for claims process optimization. Having the ability to translate complex data into actionable strategies, I can offer you comprehensive solutions that account for improving operational efficiency, fraud prevention, and customer satisfaction.
Moreover, my background in financial management is a valuable asset when it comes to proposing budget-conscious improvements and developing an implementation roadmap with a clear focus on profitability. My social media content creation expertise allows me insights into broader market trends, an invaluable asset considering your project scopes market analysis. My familiarity with SEO optimization can help add value by ensuring reach and relevance.
Pitch:Given the interactive nature of this project, my skills as a video editor would prove useful. Drawing on my experience enhancing educational content and creating engaging narratives, I could help bring the project to life through visually appealing presentations of statistical information
Hello,
I have worked as a Business Consultant for 15 years where I have worked on numerous projects with different roles as a Business Analyst. I specialize in professional document and template design, ensuring information is presented effectively and aesthetically. My creative approach, coupled with my technical expertise, enables me to deliver innovative and efficient solutions.
I will work with you to understand your needs and try my best to help you. Thanks !
As an experienced marketer, I bring a unique blend of proficiency in data analytics (including Excel) and creativity in solution-proposal to the table. I believe this range of skills will be a great fit for the specialized digital transformation role you’re offering.
My affinity for using data as a solid basis to drive decision-making has been heightened in my career. From analyzing trends and customer needs like you require, to leveraging insight from simulations to deliver process efficiencies, I have experienced success in delivering results that have real-time impact on businesses. My creativity also enables me to thoroughly understand customer expectations and translate these into practical strategies – which is foundational to enhancing customer experience as well.
Though familiar with the Treacy and Wiersema framework and other tools cited, should there be any room for improvement, I’m always up for the challenge! Being a quick learner and determined problem-solver, I can guarantee maximum effort, not just in understanding your preferences but tailoring my skills toward delivering your project with utmost client satisfaction. Whether it’s translating data insights into innovative strategies or delivering compelling presentations - my main aim will be supporting 'ZonderZorgen' (ZZ) to enhance their profitability and competitiveness by diligently optimizing their claims process.
As a published research scientist with over 11 years' experience and a proven track record in statistical analysis, I am well-equipped to face the multifaceted challenges of the Business Process Analyst/IT Consultant role at ZZ. Through my extensive experience with Excel and other software tools, I confidently navigate complex data sets to extract meaningful insights and propose actionable solutions. My familiarity with BPMN modeling and SimQuick will undoubtedly aid in creating visual models of the current claims processes, and conducting effective simulations for process efficiency evaluations.
Conclusively, employ me for this critical project on business integration and enjoy streamlined claims processes resulting from my scientifically derived recommendations. As an astute examiner of processes, adept statistician combined with an incisive communicator enable me efficiently deliver on detailed reports ensuring your needs are met entirely. I am confident that our partnership on this project will yield positive results that enhance your profitability and competitiveness while addressing operational challenges including fraud prevention, customer satisfaction, and overall process efficiency.
As a highly skilled English and Dutch writer, translator, editor, and researcher, I believe that my unique combination of talents and adaptability would make me an excellent fit for your comprehensive business integration project at ZonderZorgen. I possess extensive experience in content production across a wide range of industries and have leveraged my writing skills to tackle complex topics seamlessly. Drawing from my decade-long experience of teaching writing-oriented courses, I bring advanced analytical and problem-solving capabilities to the table. These skills have proven crucial in not just analysis but also transforming findings into persuasive business cases and recommendations.
I can ensure streamlined collaboration between different stakeholders within your project - this is especially important given the diverse nature of insurance sector operations.
In summary, I strongly believe that my track record in research-oriented work aligned with my multilingual proficiency, extensive writing experience, and ability to adapt swiftly are exactly what you need for this project. Together, we can drive meaningful improvements to the claims process at ZonderZorgen that address critical challenges around fraud prevention, customer satisfaction and enhance overall process efficiency while keeping steady eye on optimizing profitability alongside delivering quality service.
❇️PROFESSIONAL SUMMARY:
As a seasoned Power Platform developer with a proven track record, I specialize in creating tailored solutions that meet precise client needs. My extensive experience encompasses designing and implementing customized apps and workflows that significantly enhance efficiency and align with strategic objectives. I have successfully completed over **20 high-impact projects**.
➡️**Note:** Some of my projects are confidential and not included in my public portfolio. I am more than happy to discuss these projects in detail during a meeting. Please contact me to schedule a discussion.
❇️LET'S CONNECT:
I am dedicated to delivering exceptional solutions that exceed client expectations. I would be thrilled to discuss how I can help bring your vision to life with:
✅Custom Canvas Power Apps
✅Model-Driven Power Apps
✅Engaging Power Pages
✅ Efficient Power Automate Flows
✅Robust SharePoint Solutions
✅Innovative Website Designs
Let’s explore how we can collaborate to achieve your goals.
Hi there,
I have reviewed your DOCX files and have strong experience in Power Apps, which aligns with the skills you require. While I am not familiar with SimQuick and BPMN, I have done a quick check and can adapt to these technologies as needed.
I believe you are seeking someone to identify and analyze your current business problem in the insurance sector, as outlined in your documents, and to implement a digital transformation solution to address it. My background includes expertise in D365 Products relevant to your situation, and I can provide consultation on an implementation roadmap for your current challenges.
I think I can assist you with this project.
However, I am unsure about the timeframe you've specified whether it is intended for consultancy work or actual project implementation. Additionally, we may need to discuss the budget if this engagement extends over a longer period, as this job may require an extended commitment.
Thank you for considering my bid.
Best regards,
Meg
Hello,
I am excited to collaborate on the "ZonderZorgen" (ZZ) project, leveraging my expertise in business process optimization and IT solutions to address claims process challenges and enhance operational efficiency. With a strong background in business analysis and digital transformation, I can deliver strategic insights and actionable improvements tailored to ZZ’s goals.
Claims Process Optimization: Develop a BPMN model to identify bottlenecks. Use Excel, RealStatistics, and SimQuick for data-driven simulations, proposing enhancements to reduce errors and improve turnaround times.
Strategic Alignment: Apply Treacy and Wiersema’s framework to refine ZZ’s strategy. Create a Business Model Canvas and Value Proposition Canvas to align goals with market trends and customer needs.
Technology Integration: Design IT solutions, including PowerApps prototypes, to automate workflows, enhance fraud prevention, and improve customer communication.
Customer Experience: Map the customer journey and propose tools for real-time claims tracking to improve satisfaction.
Deliverables:
A detailed six-page report with an implementation roadmap.
Appendices with simulations, analyses, and business case justifications.
Prototypes for optimized claims handling and communication tools.
With proven experience in process analysis and digital transformation, I am confident in delivering impactful results for ZZ. I look forward to contributing to this critical project.
Best regards,
Talha Fayyaz
Having worked on similar project already gives me the confidence that I will able create a well designed application with strong performance and with ZZ brand guidelines
With over a decade of experience in the insurance sector, I am eager to contribute my expertise to this critical project aimed at optimizing the claims process for ZonderZorgen (ZZ), a leader in travel insurance. A company’s strength lies in its ability to process claims efficiently and fairly. My skills in business process analysis, digital transformation, and customer-centric strategies equip me to address key challenges like fraud prevention, operational efficiency, and customer satisfaction.
Approach:
Claims Process Analysis:
Develop a BPMN model to map and assess the current claims workflow.
Leverage tools like Excel, RealStatistics, and SimQuick to analyze data, identify bottlenecks, and simulate improvements.
Deliver actionable recommendations to streamline operations.
Strategic and Market Analysis:
Use the Treacy and Wiersema framework to align ZZ’s strategy with market trends.
Conduct market research to understand customer needs and competition.
Create a Business Model Canvas (BMC) and Value Proposition Canvas to enhance strategic alignment.
Proposal Development:
Redesign the claims process with fraud prevention mechanisms.
Recommend IT solutions, including PowerApps prototypes, to boost automation and communication.
This comprehensive approach will enhance efficiency, elevate customer satisfaction, and drive sustainable growth. Upon awarding this project, I can begin immediately. View my experience on LinkedIn.
