I've been in the call center industry for 6 years, I have tried different accounts/campaigns which gives me more knowledge and it gives me a lot of confidence where I am capable of doing such thing, I was dialing Outbound calls for the past 3 years and later on I tried to look for great opportunity where I worked as a technical support in Comcast Xfinity for 1 and a half year. And as I gain more knowledge and experience, I was offered a different job as an retention specialist in Cox communications. I know there would be a lot to learn more, but with the experience I have, I am confident that I could contribute and bring impact to your company..
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経験
Retention Specialist
7月, 2022 - 1月, 2025
•
2 , 5
Cox Xommunications
7月, 2022 - 1月, 2025
•
2 , 5
Being on the retention department, my role is to help the customer to look for better option that could help them in lowering down their bill and also by preventing them from leaving the company.
We need to acknowledge and identify what exactly happened why their bill went up for us to resolve it immediately.
7月, 2022 - 1月, 2025
•
2 , 5
Technical Support Representative
3月, 2020 - 4月, 2022
•
2 , 1
Comcast Xfinity (VXI)
3月, 2020 - 4月, 2022
•
2 , 1
As a technical support, we help out customers in troubleshooting their modem, cable boxes, TV remote and a lot more. We analyze and empathize their concern for us to identify what's their problem is.
3月, 2020 - 4月, 2022
•
2 , 1
Telemarketer/Sales Agent
12月, 2018 - 2月, 2020
•
1 , 2
E-Coretech Bpo Service
12月, 2018 - 2月, 2020
•
1 , 2
We reach out to potential clients and offer our services for Auto and Home Insurance.
It's an outbound calling where we need to call at least 800 calls a day and can submit 10 valid and converted leads every single day.
12月, 2018 - 2月, 2020
•
1 , 2
学歴
Bachelor of Science in Marine Transportation
2015 - 2017
•
2
Philippines
2015 - 2017
•
2
スキル
Top 1 Agent
2022
Cox Communications
I was able to sell 12 mobile phones and 13 mobile lines in just a week and became the top 1 agent in my team and the entire retention department.
2022
Top seller on the team
2018
E-Coretech Bpo Services
I was able to hit our daily target and sometimes even more so I received the award on being the top seller.