Saroj R.

As a Network Engineer in an Internet Service Provider (ISP), you will play a vital role in maintaining and improving the network infrastructure to ensure reliable and high-quality internet services for customers. Working under the guidance of senior network engineers, you will gain hands-on experience in various aspects of network design, implementation, monitoring, and troubleshooting. Key Responsibilities: 1. Network Monitoring and Maintenance: - Monitor network performance, identify bottlenecks, and proactively address issues to ensure uninterrupted service delivery. - Perform regular network maintenance tasks, including firmware updates, configuration backups, and equipment audits. - Collaborate with the Network Operations Center (NOC) team to promptly resolve network incidents and minimize downtime. 2. Network Configuration and Implementation: - Assist in configuring routers, switches, firewalls, and other network equipment based on established best practices and customer requirements. - Assist with the deployment of new network services and technologies, ensuring proper integration and compatibility within the existing network infrastructure. - Contribute to network capacity planning and growth strategies to accommodate increasing customer demands. 3. Troubleshooting and Technical Support: - Participate in troubleshooting network issues, utilizing network monitoring tools, packet captures, and log analysis. - Provide technical support to customers and internal teams, diagnosing and resolving network connectivity, performance, and security-related concerns. - Collaborate with cross-functional teams, including customer support and field technicians, to investigate and resolve network-related customer incidents. 4. Network Documentation and Reporting: - Maintain accurate network documentation, including network diagrams, configurations, and troubleshooting procedures. - Generate regular reports on network performance, bandwidth utilization, and security incidents, assisting in trend analysis and capacity planning Qualifications: - Bachelor's degree in Computer Science, Information Technology, - Knowledge of networking principles, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching). - Familiarity with network equipment, such as routers, switches, firewalls, and access points. - Basic understanding of network security concepts and best practices. - Experience with network monitoring and troubleshooting tools. - Strong analytical and problem-solving skills. - Effective communication and teamwork abilities. - Ability to work in a fast-paced, deadline-driven environment.