Mustafa M.

- Tackle customer contacts related to fraudulent activity and those unfairly action-ed by the Risk team. - Work with high-impact brand safety issues responsibly to resolution and tailoring approach to regions market customers. - Summarize findings from the cases tackled into trends and important timely impact recommendations.

- Deliver high-quality service across multiple support platforms (email, chat). - Be a passionate advocate for riders and drivers while answering any questions that come your way. - Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences. - Create loyalty among new users and get our early adopters to fall in love with Uber all over again. - Triage issues and escalate them when necessary.

- Providing support to less experienced Sales Representatives as needed. - Preparing regular sales reports as well as sales territory plans. - Researching competitors include products, pricing, and product success to determine customer preferences. - Expanding industry knowledge by attending educational workshops and reading professional publications.

- Present, promote and sell products using solid arguments to existing and prospective customers. - Establish, develop and maintain positive business and customer relationships. - Perform cost-benefit and need analysis of potential customers to meet their needs. - Achieve agreed upon sales targets and outcomes within the schedule. - Coordinate sales effort with team members and other departments.