Julien C.

I am French with good English communication skills (writing and speaking). I worked in Paris in the IT field for 10 years. From technical support to log analysis and troubleshooting as well as servers installs, OS migrations and writing technical documents, I have experience and I like my job. I am Microsoft Certified Professional. Personal Skills: - Reliable: don't worry about no-shows from me - Serious - Flexible: I can be available at any time - Self-taught - Good communication skills - Fast learner IT Skills: - Windows XP/7/8/10 - Windows Server 2003/2008/2012/2016 - Active Directory - Powershell - Strong troubleshooting skills (Log analysis, debugging) - Providing level 1, 2 or 3 support to IT techs or end-users Other Skills: - Can handle customer support in both French and English language by phone, emails or livechat - Handle ticketing through Zendesk - Familiar with Wordpress, HTML, CSS - Translation from English to French