Blessing J.

An empathetic and dedicated Customer Support Specialist and Virtual Assistant with over 5 years of experience in client-facing roles. Skilled in providing exceptional service, managing complex client concerns, fostering strong client relationships, and helping clients and businesses manage their time/day-to-day activities efficiently. Proficient in tech tools such as Google Workspace, Microsoft Office Suite, Calendly, Zoom, Loom, and Trello. Certified ALX Virtual Assitant and Graphic Designer. CORE SOFT SKILLS : *Strong communication *Effective listening and problem-solving *Multi-task and time-management *Detail-oriented and solution-driven CORE TECHNICAL SKILLS: Customer Support and CRM Meeting hosting and Agenda Management Appointment Setting and Scheduling Inbox and Calendar Management Data Entry and Expense Reporting Internet Research and Writing E-mail Correspondence As a Customer Support Specialist, I have gained hands-on experience and knowledge in social media marketing, sales, and supply chain logistics while working in the fashion industry. I served as the primary point of contact, assisting over 80 customers with inquiries, addressing complaints, and managing feedback via phone, email, and chat. Additionally, I provided timely updates on shipped orders, and processed returns and refunds, all while maintaining a calm and professional demeanor under pressure. As a geographer by academic background, I have a passion for exploring new places. I also enjoy trying new dishes, as cooking is one of my hobbies. To relax, I listen to music and sing, and when I have the time, I like to unwind by watching movies. Looking forward to working on projects with you.