Professional with 8 years of extensive experience in customer service and support for customer support and problem solving (Customer Success). Customer portfolio management. Budgets. Satisfaction level surveys. Conflict resolution. Analysis of needs and demands. Follow-up monitoring and control. Negociation techniques. Develop performance indexes and indicators. In addition to cost, resource, risk, quality and supplier analyses; monitor indicators (deadline, budget and quality), prepare reports and conduct action plans. Create action schedule. Quality management. Risk management. Interface between suppliers and customers. Participation in internal audits. Knowledge of projects, financial control, accounting, administrative routines, purchasing, supplier and transport management, IT and information systems. Tools Office Package, ERP SAP, BI, CRM, Prosyst, Hbtec, SE and Microsiga. Availability for remote work. Full availability for immediate start