Hi,
I am a German nativ speaker and have more than 20 years experience in custemer supportalongside
my extensive IT background. Dealing with IT issues for big corporations like Schaeffler, Roche AG and Siemens have honed my problem-solving skills and taught me how to handle customer inquiries professionally and efficiently. For me, it's not just about completing a task, but ensuring that the clients feel valued throughout our interactions.
Being fluent in German, English, and my knowledge of the ITIL-based processes makes me a perfect fit for your project. I understand the importance of your clients' trust and satisfaction and know that phone calls, emails and data entry are key areas which should be treated with utmost care. My experience in using tools like Microsoft Office Suite, CRM software and email management tools ensures that I can carry out your administrative tasks accurately and speedily.
I see this role as an incredible opportunity to leverage my multilingual skills, customer-centric mindset ,and vast IT background to serve your company efficiently. I promise to bring not just efficiency and accuracy to the table, but also a positive and collaborative attitude that will make working together a breeze. Thank you for considering me for this important position.