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Gulnaz B.

@naaz3303

annual-level-two.svg
5.0
31
6.0
6.0
97%

Managing Director at my own firm

$50 USD / Hour
Flag of
India (2:28 AM)
Joined on January 25, 2012
$50 USD / Hour
IT firm based in Mumbai- India Web: Core: PHP, HTML, CSS, WordPress, Javascript, HTML, CSS, Angular, node.js, Ruby on Rails, React.js, ASP.NET, React Native, ExpressJS, AJAX, MVC, VB.NET, WPF, CMS, JSON, Vue.js, Docker, Odoo, RESTful API Web Design - WordPress / Shopify/Wix/JavaScript Mobile App Developement. Currently Managing a company dealing in  Web Designing and Development  E-Commerce Solution  Mobile App Design and Development  Digital Marketing SEO Services  Testing and Operational Support  Hosting & Maintenance  Data Management & Monthly Support I worked for 10 years in Banking sector for client like Citibank,Chase, Capitalone & Gulf Banks. My core responsibilities were Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio. • Capacity of managing a group of over 50 managers and collectors. •undertakes administrative projects and coordinates activities in support of organisational objectivesresponds to inquiries concerning services provided and related information access policies and procedures • prepares and reviews submissions and reports concerning the organisation's activities• collects and analyses data associated with projects undertaken, and reports on project outcomes
Verifications
On time
100%
On budget
100%
Accept rate
97%
Repeat hire rate
18%

Portfolio

Portfolio

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Changes saved
5.0 · 31 Reviews
Reviews
R
Transcription $20 USD
Well done and accurate transcription of audio files.
Robert C.
@rclar2s
Flag of
Alexandria, United States
3 years ago
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G
Your project is in very good hands if you hire Gulnaz B. to do the work. She is the best! Winford
Winford F.
@growmax
Flag of
Tampa, United States
4 years ago
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G
Gulnaz B. is the best. I highly recommend her to anyone on freelancer.
Winford F.
@growmax
Flag of
Tampa, United States
4 years ago
Share
F
If you value integrity, then this is the development team for you. Great work ethic, stayed late to help me meet a deadline. First class operations and world class skills.
Closed User
@FourTwentyTech
Flag of
,
4 years ago
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The project is not completed according to the dispute
Amritpal S.
@alexsanga5402016
Flag of
PATIALA, India
4 years ago
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Experience
BUCKET MANAGER
Jul, 2008 - Jun, 2011
2 years, 11 months
CITIGROUP GLOBAL SERVCIES
Jul, 2008 - Jun, 2011
2 years, 11 months
profile ( Risk Management & Deliquency of Personal Loan portfolio for WEST region - India). Understand the impact of this customer to your business. Both in terms of size and cash flow. Generating reports to higher management in terms of daily milestones & cash recovery. Maintaining and meeting the set targets of Roll forward and roll backward ratio. ? Training & Coaching the new hires. ? Analysing & Manging Team performance report . ? Motivating the Team Members. ? Guiding the underp
Jul, 2008 - Jun, 2011
2 years, 11 months
Zonal Manager
Sep, 2006 - Jul, 2008
1 year, 10 months
Bilkish Associates Pvt Ltd
Sep, 2006 - Jul, 2008
1 year, 10 months
Job Title : ZONAL MANAGER (September06-July 2008) Job profile ( Recovery/Risk Management of Expats Customers, Credit Cards & loans) o Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio. o Capacity of managing a group of over 50 managers and collectors. o undertakes administrative projects and coordinates
Sep, 2006 - Jul, 2008
1 year, 10 months
Project Manager Chase Collections
Apr, 2003 - Jun, 2006
3 years, 2 months
Zenta Technologies Pvt Ltd
Apr, 2003 - Jun, 2006
3 years, 2 months
Job Title : Customer Relationship Advisor (April 03-May 04)(capital one) Job profile ? Collections for past due and overlimit credit cards. ? Maintaining good call quality with productivity. ? Analysing Credit history & Offering best financial solution. ? Coaching of On Job Training Advisor's in the Team. Achievements ? Awarded as the " Best New Hire" ( September 2003) ? Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team--
Apr, 2003 - Jun, 2006
3 years, 2 months
Education
TyBcom
2002 - 2003
1 year
Flag of
India
2002 - 2003
1 year
Qualifications
Awarded as the “Star Performer”for best Flow rate
2009
CITIGROUP
Awarded as the “ Star Permorfer Oct 2009”for best Flow rate
2009
Certified for Excellence in Advisors Productivity
2004
Zenta-Chase Collections Project
Certified for Excellence in Advisors Productivity for ( December 2003 till May 2004)
2004
Voice of the Customer in August 2003 from Hampton Quality Team—NCO
2003
Zenta Technologies ltd
Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team—NCO
2003
Certifications
P
Preferred Freelancer Program SLA
US English - Level 1
US English
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