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Jan S.

@jansher007pak

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5.0
3
1.9
1.9
67%

Capable of doing the best only!

$4 USD / Hour
・
Flag of
Pakistan (9:27 AM)
・
Joined on September 2, 2016
$4 USD / Hour
・
I am a professional customer support representative for all types of national and international projects and I know the secrets and techniques to get the results! I have 5 years of experience as an inbound/outbound sales and customer services support representative with a demonstrated history of working in the inbound and marketing industry. Skilled in quality customer Support Services and Customer Satisfaction. I am always looking for a new challenge that allows me to help people and resolve their issues and love to work under pressure. I have a dual broadband internet connection with fiber-optic (50 Mbps) which is well backed up, a powerful core i7 7th generation intel laptop with professional imported MPOW noise reducing headsets and of-course a very quiet environment to make/receive inbound and outbound calls. Please take a moment to go through the services you can expect from me with perfection I have mentioned below: 1- Inbound customer support calls. 2- Outbound customer service representation calls. 3- Taxi / Cab / Limo booking and dispatch customer support services 4- Appointment setting. 5- Live Chat support. 6- Social media support. 7- Solving tickets. 8- Email handling. 9- Technical support. 10- Shopify Store Development. 11- Shopify Store Management. 12- Shopify Customer Support Representative. 13- Inbound/Outbound Sales. 14- Dispatching for security companies. 15- Scheduling for companies. 16- Virtual Assistants. 17- Data Entry. I have perfect command on different customer support software like: 1- Zendesk, 2- LiveChat, 3- Intercom, 4- HelpCrunch, 5- Tidio, 6- [login to view URL] 7- Landbot. Knowledge of using 1- HubSpot, 2- Slack, 3- Sling, 4- Toggl, 5- Discord, 6- TSheets, 7- Amazon WorkSpace. 8- Microsoft 365. 9- Silver Track. 10- Zello. 11- RingCentral. 12- Panda Docs. 13- Bamboo HR. All services will be: 1. Professional 2. Confidential 3. On-Time 4. 100% Satisfaction Guarantee. Note: Customer support services can also be provided in French, German, Spanish and Italian language with 100% perfection guaranteed. Thanks in advance.
Verifications
On time
100%
On budget
100%
Accept rate
100%

Portfolio

Portfolio

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5.0 · 3 Reviews
Reviews
M
Phone Customer Support • $2 USD
***Freelancer.com Admin has removed this review due to inappropriate content - TICKET ID: QAOO-6631-ASTK***
Closed User
@MattBatFilms
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Flag of
,
•
4 years ago
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Thank you for your great job. Jan helped me with so many things at once and understand right away my needs. He know how to work, how to answer clients and always try to provide the best service he can. Thank you again :)
Tamara M.
@tamari98
•
Flag of
77610 - MARLES EN BRIE, France
•
5 years ago
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This guy is very professional and hardworking.
Raja B.
@rajabilalkhan2
•
Flag of
Rawalpindi, Pakistan
•
5 years ago
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Experience
Dispatcher, Scheduler
Jun, 2020 - Present
•
4 years, 6 months
American Automation Security
Jun, 2020 - Present
•
4 years, 6 months
I'm dealing directly with executives and our Security Officers. Working extensively with TSheets, Amazon Workspace, GoTo Connect, Microsoft 360, Microsoft Team, GoTo Meeting, Zillow, and SilverTrack software. Working and interacting with a variety of people including, but not limited to, American Automation employees including Security Officers, Payroll Manager, Operations Manager, Company President, Company CEO, and New Hire employees. Support hours include during officer call in via Zillow.
Jun, 2020 - Present
•
4 years, 6 months
Technical Support Representative
Jun, 2020 - Present
•
4 years, 6 months
NAPOLEON SOFTWARE
Jun, 2020 - Present
•
4 years, 6 months
Napoleon Software has been developing overperforming strategies for more than 2 years on various crypto assets (Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, Binance, and EOS). 1- Using Landbot for Customer emails and live chat. 2- Providing Product knowledge. 3- Assisting customers with helping their account issues. 4- Solving problems, technical issues resolution. 5- Payment refund solution. 6- Software Installation. 7- Configuring Bots for crypto trading. 8- Technical Support.
Jun, 2020 - Present
•
4 years, 6 months
Business Outsourcing Specialist
Dec, 2019 - Present
•
5 years
247 Virtual Solution
Dec, 2019 - Present
•
5 years
I've worked tirelessly with my team to improve our service to our clients (customers and drivers) focusing on implementing the latest technology to enhance communication and response times for both. I have a real passion for training as I believe this gives the best experience to the customer. I provide call center staff with the best support and direction and i believe in hard work.
Dec, 2019 - Present
•
5 years
Education
Virtual University of Pakistan
2015 - 2020
•
5 years
Bachelor of Computer Science (Hons)
Flag of
Pakistan
2015 - 2020
•
5 years
Virtual University of Pakistan
2015 - 2017
•
2 years
Associate Degree in Web Design and Development
Flag of
Pakistan
2015 - 2017
•
2 years
Qualifications
Data Science Specialization
2019
Coursera
Data Science Specialization Data manipulation Data organization Data maintenance
2019
Certifications
P
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