With over three years of experience in customer service and virtual assistance, I am committed to providing high-quality support to businesses seeking reliable and efficient help. My expertise spans across managing administrative tasks, scheduling appointments, email and phone support, and handling CRM systems such as Intercom, Zendesk, HubSpot, and Salesforce.
I bring a proactive and organized approach to every project, ensuring that your day-to-day operations run smoothly and efficiently. Whether it’s responding to customer inquiries, managing calendars, or coordinating meetings, I pride myself on my attention to detail and ability to adapt quickly to your business needs.
I am passionate about creating solutions that save you time and allow you to focus on what matters most — growing your business. Let’s work together to streamline your operations and take your business to the next level
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Experience
Customer Service Representative
Feb, 2023 - Oct, 2024
•
1 year, 8 months
Norland International
Feb, 2023 - Oct, 2024
•
1 year, 8 months
At Norland International, I work as a customer service representative, where I provide exceptional support to clients, manage inquiries, and ensure satisfaction. My role involves using CRM tools to track and resolve customer issues, offering product information, and assisting with order processing. I am dedicated to delivering prompt, professional service while maintaining strong client relationships.
Feb, 2023 - Oct, 2024
•
1 year, 8 months
Education
'Michael Okpara' University of Agriculture Umudike
2011 - 2016
•
5 years
Bsc
Nigeria
2011 - 2016
•
5 years
Qualifications
IT Support
2024
Digital Witch Community
I’m a skilled virtual assistant and customer service professional with expertise in CRM tools, email marketing, telemarketing, and lead generation. I specialize in converting leads into loyal customers, managing client relationships, and providing personalized, efficient support. Whether it’s streamlining processes or driving sales, I’m dedicated to delivering results.
2024
Verifications
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