Shiela L.

• People Management Excellent in adapting to different types of employees’ personalities, and formulating an approach personalized with each team member’s personality and demonstrated abilities. • Customer Service Efficient in handling customer’s concern through proper probing or root cause analysis, while maintaining excellent connection through rapport. • Microsoft Office Proficiency Proficient in utilizing Microsoft Office applications such as Word, Excel, Powerpoint, etc. • Team Player Focuses on collaborating with teammates to create a much more efficient and effective working environment. • Open Communication Practices open communication towards the workplace. Promotes sharing and taking feedback for improvement not only of oneself, but also the processes at work.