Jgabe B.

Conducting call audits, preparing midweek and end-of-week reports, facilitating QA Huddles and QA Talk sessions, and implementing interventions such as providing feedback, engaging in activities with agents, and performing focused monitoring.

Making outbound calls to retrieve records from facilities such as hospitals, schools, law firms, government agencies, and similar institutions.

Assisting customers with their concerns, helping them, and ensuring they have an exceptional shopping experience.

Overseeing the College of Information Technology, addressing concerns from both students and professors.