Kamran R.

I am a highly skilled Remote Technical Support and Helpdesk Engineer with a proven track record of delivering exceptional IT support and troubleshooting solutions for end-users across various industries. My expertise spans across a wide range of technical support tools, network management, and cloud technologies, enabling me to provide seamless, efficient, and effective remote support. With a deep understanding of event management, ticketing systems (such as ServiceNow, Jira, Zendesk), and remote monitoring and management (RMM) tools, I am able to manage, prioritize, and resolve technical issues promptly, ensuring minimal downtime and high user satisfaction. My experience with RDP (Remote Desktop Protocol), Office 365, and Azure administration ensures that I can resolve complex issues related to cloud-based services, user management, and IT infrastructure. Event Management and Ticketing Systems ServiceNow, Jira, Zendesk Remote Monitoring & Management RMM Tools SolarWinds, ConnectWise, NinjaRMM RDP Remote Desktop Protocol and Remote Support Solutions TeamViewer, AnyDesk Office 365 & Azure Technical Support and Administration Active Directory User & Group Management, Group Policies Cloud Support Azure, Google Workspace, Office 365 Network Troubleshooting DNS, DHCP, VPNs Documentation Creation Troubleshooting Guides, FAQs, Knowledge Bases User Support Software Installations, Hardware Troubleshooting, Printer Setup Security Best Practices Data Backup, Antivirus Management