Customer Service Agent for Phone and Email Support
$2-8 USD / hour
Job title - Client Solutions Specialist
Reports to - Director of Customer Success
Job purpose
The Client Solutions Specialist is responsible for providing tier 1 support during off hours, developing client support materials, and other support and marketing duties assigned by the Director of Customer Success. This person leverages a deep understanding of the iService application to provide customer support and enhance client support systems.
Duties and responsibilities
* Develop a detailed knowledge of iService configuration options.
* Understand how iService clients use the application to support various forms of business
communication with their customers.
* Provide tier 1 support to all clients primarily via e-mail.
* Works in a consultative fashion with other departments as an advisor of client needs and
market direction.
* Provide account management services in the form of periodic conference calls and
meetings to key clients in North America.
* Develop client support materials, such as training material and emergency procedures.
* Other duties as required by business conditions or as assigned
Qualifications
* Strong English language skills.
* Previous experience using business software.
* Ability to think and act strategically and proactively.
* Ability to understand business requirements.
* Good writing ability.
* Experience using web design tools is not required, but desired.
Working conditions - This position works from home. A good computer, internet connection, and
headset are required. Background check required before access to confidential
information is provided.
Physical requirements - No special physical requirements.
Direct reports - None
Project ID: #38913159
About the project
35 freelancers are bidding on average $15/hour for this job
Hello! I can help create and refine the Client Solutions Specialist role description, ensuring it clearly outlines responsibilities such as providing tier 1 support, developing client materials, and consulting on clie More
Hi, I have above six years experience in customer services and worked as both inbound and outbound calling, live web chat, email handling and and all vital role of virtual assistant. I am full time freelancer and rea More
Hi there, I’ve been in customer service for a total span of more than seven years. I’ve provide professional and quality service in resolving customers issue. I am a reliable and detail-oriented Virtual Assistant and More
I am excited to apply for the Client Solutions Specialist position. With a strong background in customer support and business software, I am confident in my ability to provide tier 1 support, develop client materials, More
Hello, I am Jennifer, a professional with extensive experience in client solutions and customer support. I have extensive knowledge in applying software applications to enhance customer service, develop client materia More
I read all details of this project .I have complete knowledge to do this work.I can start working immediately. Let's discuss further.
As an experienced Customer Service Representative with over three years of expertise, my background aligns seamlessly with the requirements of your Client Solutions Specialist role. I have honed my skills in troublesho More
Hi, I’m excited about the opportunity to contribute as a Client Solutions Specialist. My background in providing exceptional customer support and experience with business software aligns well with the role’s responsib More
As a seasoned professional offering top-notch virtual assistance services, I feel uniquely positioned to excel in this role as your Client Solutions Specialist. With a typing speed of 45 words per minute and remarkable More
