- Crafted, curated and photographed digital content for social socials on Facebook and Instagram - Edited and proofread blogging and social media content - Tracked social media KPI on Sprout and Hootsuite metrics - Coordinated a social media calendar in line with marketing initiatives and social events - Organised social collaborations and promotional events - Attended and presented some social events to weekly committee meetings

- Fostered customer relationships and retention by gathering consistent positive feedback on Google Reviews - Tracked and forecasted customer future purchases and trending preferences with CRM software - Managed admin roles by answering phone calls, replying customer inquiries, and resolving purchase dispute - Created social media campaigns on multiple platforms to boost brand’s growth in the market, while tracking metrics with Hootsuite