Phone-Based Customer Service Specialist for Restaurant
₹750-1250 INR / hour
I'm looking for a dedicated Customer Service Specialist to handle inquiries primarily via phone. The role involves supporting customers, drivers, and restaurant staff, with a focus on resolving order issues.
Key Responsibilities:
- Handle customer, driver, and restaurant staff inquiries
- Primarily address order-related issues
- Ensure timely and effective communication
- Provide excellent customer service
- Keep customers and restaurant staff updated on the status of their orders.
- Accurately log all customer interactions and resolutions in the CRM system.
- Manage and resolve escalations from angry or dissatisfied customers.
The ideal candidate will have:
- Exceptional phone communication skills
- Prior experience in customer service, preferably in a restaurant or delivery context
- Ability to handle stressful situations with a calm demeanor
- Problem-solving skills to address order-related issues effectively
This role is part-time.
The preferred working hours are weekday evenings.
Project ID: #38844855
About the project
34 freelancers are bidding on average ₹952/hour for this job
Hi, I have over 10 years of experience as Operations Supervisor and Quality Supervisor for an email, chat and inbound/outbound project. This includes various industries - Food delivery, telecoms, Healthcare, ISP and tr More
Excelente manejo de idiomas y capacidades para escritura y manejo de tiempos, generar contenido apto para lectura y comprensión
Dear Sir, I hope this message finds you well. I’m excited to submit my proposal for your project. I have 3 years of professional experience with a strong background in tools like Microsoft Excel, Google Sheets, CRM, Z More
Thank you for considering my bid for your project. I am thrilled to have the opportunity to assist you with typing your handwritten documents. With my strong typing skills, attention to detail, and proficiency in word More
hi nama saya ricky yusup saya tertarik dan ingin bergabung dengan perusahaan anda ijinkan saya berkontribusi dalam tim
saya akan berkerja dengan teliti dan hati-hati saya membutuhkan pekerjaan ini untuk menambah pendapatan saya
I am very happy to be with this project and I will work with all my heart. With this project I will give the best price
I will do that work with given time &also i will provide best service to the restaurant staff&drivers .
I have 6 years of experience and I can do this work very well and can provide good support to my customers
Dear Client, I’m excited to apply for the customer service role. With 3 years of experience in customer handling and sales, I excel at resolving issues quickly, building strong client relationships, and ensuring custo More
I excel at listening intently, solving problems efficiently, and fostering trust with customers. My knack for clear communication and empathy allows me to connect with people on a personal level, delivering solutions t More