Phone-Based Customer Service Specialist for Restaurant

Closed Posted 2 months ago Paid on delivery
Closed

I'm looking for a dedicated Customer Service Specialist to handle inquiries primarily via phone. The role involves supporting customers, drivers, and restaurant staff, with a focus on resolving order issues.

Key Responsibilities:

- Handle customer, driver, and restaurant staff inquiries

- Primarily address order-related issues

- Ensure timely and effective communication

- Provide excellent customer service

- Keep customers and restaurant staff updated on the status of their orders.

- Accurately log all customer interactions and resolutions in the CRM system.

- Manage and resolve escalations from angry or dissatisfied customers.

The ideal candidate will have:

- Exceptional phone communication skills

- Prior experience in customer service, preferably in a restaurant or delivery context

- Ability to handle stressful situations with a calm demeanor

- Problem-solving skills to address order-related issues effectively

This role is part-time.

The preferred working hours are weekday evenings.

Customer Service Customer Support Phone Support

Project ID: #38844855

About the project

34 proposals Remote project Active 3 weeks ago

34 freelancers are bidding on average ₹952/hour for this job

restyjlimas

Hi, I have over 10 years of experience as Operations Supervisor and Quality Supervisor for an email, chat and inbound/outbound project. This includes various industries - Food delivery, telecoms, Healthcare, ISP and tr More

₹750 INR / hour
(1 Review)
1.6
gramb

I am writing to express my interest in the Virtual Assistant position to support your job-seeking endeavors. As an entry-level candidate, I am eager to assist with tasks including job applications, English communicatio More

₹1000 INR / hour
(0 Reviews)
0.0
PaolaMontalvan21

Excelente manejo de idiomas y capacidades para escritura y manejo de tiempos, generar contenido apto para lectura y comprensión

₹1200 INR / hour
(0 Reviews)
0.0
Haafiyahafi

Dear Sir, I hope this message finds you well. I’m excited to submit my proposal for your project. I have 3 years of professional experience with a strong background in tools like Microsoft Excel, Google Sheets, CRM, Z More

₹1000 INR / hour
(0 Reviews)
0.0
THESTOMP83

Thank you for considering my bid for your project. I am thrilled to have the opportunity to assist you with typing your handwritten documents. With my strong typing skills, attention to detail, and proficiency in word More

₹1000 INR / hour
(0 Reviews)
0.0
othieb

Hello there, I'm looking for part-time job. I have experienced as a call centre for 5 years. I have handled customers. I be able to handle customer via phone, email, or chat. My skill is product knowledge, problem-solv More

₹1000 INR / hour
(0 Reviews)
0.0
elijahr4

My experience and expertise in data entry and time management make me an ideal candidate for this position. My strengths lie in communication, problem-solving, and data administration. The client in my prior position p More

₹1000 INR / hour
(0 Reviews)
0.0
Buntu27

I am a native English speaker with a background in sales and customer service and a certificate in virtual in virtual assistant which means I am equipped to handle more than just calls. I have more than 3 years of expe More

₹1000 INR / hour
(0 Reviews)
0.0
krococuy

hi nama saya ricky yusup saya tertarik dan ingin bergabung dengan perusahaan anda ijinkan saya berkontribusi dalam tim

₹1000 INR / hour
(0 Reviews)
0.0
ibiyemid

Hi, What specific order issues are you currently facing that need immediate attention? I have over 4 years of experience in customer service, primarily in fast-paced restaurant and delivery environments. I excel at h More

₹1000 INR / hour
(0 Reviews)
0.0
Adegokea8

With over six years of experience and skills working as a customer service executive in one of the leading financial institutions in Nigeria. I posses the following skills and I am guaranteed and assured that I am the More

₹1200 INR / hour
(0 Reviews)
0.0
yuliap27

saya akan berkerja dengan teliti dan hati-hati saya membutuhkan pekerjaan ini untuk menambah pendapatan saya

₹1000 INR / hour
(0 Reviews)
0.0
Adelawdr

As a freelancer, I can be the best candidate for this project for the following reasons: Skills and Experience: I have skills in various fields, such as writing, translation, research, and AI-based content creation, w More

₹1000 INR / hour
(0 Reviews)
0.0
budid1

I am very happy to be with this project and I will work with all my heart. With this project I will give the best price

₹1000 INR / hour
(0 Reviews)
0.0
Lally0116

Dear Hiring Manager, I am excited to apply for the Customer Service Specialist position. With 4 years of experience in customer support, I am skilled in handling inquiries and resolving order issues via phone for cus More

₹1000 INR / hour
(0 Reviews)
0.0
Maheshp21

I will do that work with given time &also i will provide best service to the restaurant staff&drivers .

₹750 INR / hour
(0 Reviews)
0.0
sanjaya043

I have 6 years of experience and I can do this work very well and can provide good support to my customers

₹750 INR / hour
(0 Reviews)
0.0
Swatibanerjee88

Dear Client, I’m excited to apply for the customer service role. With 3 years of experience in customer handling and sales, I excel at resolving issues quickly, building strong client relationships, and ensuring custo More

₹1000 INR / hour
(0 Reviews)
0.0
kushchatterjee23

I excel at listening intently, solving problems efficiently, and fostering trust with customers. My knack for clear communication and empathy allows me to connect with people on a personal level, delivering solutions t More

₹900 INR / hour
(0 Reviews)
0.0
DannyAwan

Dear Hiring Manager, I am excited to apply for the Phone-Based Customer Service Specialist and bring my expertise in logistics, operations, and customer service to your team. With a track record of streamlining proces More

₹1000 INR / hour
(0 Reviews)
0.0