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Ramy Mohamed Gouda A.
@ramygoda1590
4.9
167
6.0
6.0
93%
Cisco | Fortigate | Network & Security Admin
$20 USD / Hour
・
Egypt (11:21 PM)
・
Joined on August 5, 2018
$20 USD / Hour
・
Hi there,
I am networking expert specialist and consultant for more than 8 years, who spend my free time to learn about new technologies in networking, security field to be always up to date.
please just ping me on chat to have a short discussion on your project and i will always look for solving your tasks quickly.
below is a brief on my experience:
Technology Specialist:
---------------------
- Can design, implment large scale networking and make exaplanation reports.
- Practice on Cisco Packet Tracer, GNS-3, EVE-NG.
- Excellent pracitce on VMware WorkStation, Virtual-Box
- VPN (IPSEC,IKE v1 or v2 ,L2TP ,OPENVPN, DUO Authentication).
- Routing Protocols (BGP, OSPF, EIGRP .. ).
- Wrie Technical Reports with excellent and format.
Skills and Hands on Experience:
-------------------------------
- Cisco devices (routers, switches), routing protocols, IPSEC, Cisco ASA Firewall.
- Fortinet Devices: FortiGate, Forti Manager, Forti Analyzer.
- wireless (WLC, Access Points): CISCO, Aruba, ubiquiti.
- Juniper (M7, M10, MX 480, MX 960) and SRX (300, 500).
- Operating Systems: Linux servers (Ubuntu, RedHAT, Debian), windows (Windows server 2012, 2016 ..etc).
Regards,
Ramy
Duties
-> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support.
-> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue.
-> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs.
-> Handling First Level of escalations for all subcases received
Incident Management Specialist
Aug, 2015 - Jun, 2017
•
1 year, 10 months
Duties:
-> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults.
-> Provide a professional technical point of contact for customers.
-> Perform technical escalations in line with company procedure.
-> Monitor systems, customer networks and products, deal with alerts and events as appropriate.
-> Document all troubleshooting and incident management actions.
Aug, 2015 - Present
•
9 years, 4 months
techinical support engineer
Nov, 2013 - Aug, 2015
•
1 year, 9 months
North Star Technology
Nov, 2013 - Aug, 2015
•
1 year, 9 months
Duties:
-> Install, test and upgrade new technologies.
-> Hardware, Software and network troubleshooting.
-> Follow standard processes and procedures.
-> Identify and escalate priority issues per Client specifications.
-> Recording problems and solutions for future reference.
-> Ability to explain technical issues clearly to non-technical colleagues.
Technical support team leader engineer:
-> At March 2014, I had a promotion to be a team leader of technical support department.
Nov, 2013 - Aug, 2015
•
1 year, 9 months
Certifications
P
Preferred Freelancer Program SLA
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