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Léon K.
@leonkemansi
5.0
1
0.0
0.0
100%
Customer service/virtual assistant/transcription
$8 USD / Hour
・
Cameroon (6:26 PM)
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Joined on November 10, 2023
$8 USD / Hour
・
Hello, I am Kemansi Léon your new partner. With my extensive experience in the field of IT, call centers and the documentation environment, I am highly qualified to deliver your various projects on time and completely.
SKILLS:
•customer service (tech support)
•MS Office 365
•Google sheets
•Transcript (French-English, English-French)
•helpdesk IT level 1
•translator
•French (native)
•English (advanced)
•Data entry
•Canvas
Beyond all these skills, I have accumulated more than 3 years of experience in the field of call center (technical telephone advisor), where I touch the professional world, I have learned to manage pressure, stress and above all the satisfaction of my customers.
I will be able to meet your expectations whether in my area of expertise or not, I am flexible, learn quickly and adapt to all new situations.
Sincerely,
Leon Kemansi
Réparation matériel (batterie, afficheurs, rams, disque dur, claviers, câbles etc…) et aussi logiciel (système d’exploitation, virus, pare-feu etc…) des ordinateurs portables et bureaux (HP, Dell, Acer, Mac…)
Feb, 2015 - Present
•
9 years, 10 months
Customer service tech support
Jun, 2016 - Jun, 2020
•
4 years
INTELCIA
Jun, 2016 - Jun, 2020
•
4 years
Resolve internet, telephone and computer network failures by telephone.
Jun, 2016 - Jun, 2020
•
4 years
Education
BTS en maintenance informatique
2013 - 2015
•
2 years
Cameroon
2013 - 2015
•
2 years
Qualifications
Gestion des accès à distance
2023
Windows 10
Cela fait partie d’une compétence en helpdesk, qui consiste à résoudre les pannes sur des sessions tout en étant pas physiquement devant l’ordinateur qui a la panne.
2023
Conseiller client
2016
INTELCIA
En résumé, ma qualification en tant que conseiller client réside dans ma capacité à communiquer de manière claire, efficace et professionnelle. Je suis en mesure d'écouter attentivement les clients, de comprendre leurs besoins et de fournir des réponses adaptées. Ma communication professionnelle et mon utilisation des outils de communication modernes me permettent de fournir un service client de haute qualité.
2016
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