Customer Support Agent - Sebastian

I'm seeking a knowledgeable and skilled customer support agent, specializing in phone support. The main focus of this role will be assisting customers with technical issues related to our product. Key Responsibilities: - Provide assistance to customers over the phone, primarily focusing on technical issues. - Utilize in-depth product knowledge to troubleshoot and resolve customer queries. Ideal Skills: - Exceptional product knowledge to guide and support customers. - Strong problem-solving skills to address and resolve technical issues. - Excellent communication skills to convey information clearly and effectively. Experience: - Prior experience in technical support or customer service is highly preferred. - Familiarity with our product or similar products will be an advantage.