Customer Service & Admin Support

$2-8 USD / hour

Open

Posted

1 day ago

•

Ends in 5 days

$2-8 USD / hour

I'm looking for someone to handle high volume calls, assist with administrative tasks, and help solve customer issues. im looking for someone who can do and will do what we expect of them to do. Key Responsibilities: - Picking up high volume customer calls - Assisting with admin tasks (specifics are not defined yet) - Troubleshooting billing/payment problems - Offering technical support for mobile app users. - Providing product/service information for new sales and closing them. - Scheduling appointments. Ideal Skills: - Excellent communication skills - in english and be very fluent in english. - Problem-solving skills - Experience in customer service and must be able to be super friendly with customers. - Familiarity with VoIP systems -Must be good with excel, words, docs. Please note that specific admin tasks have not yet been defined, and will be many different admin tasks. we are looking for someone who wants to work and can wear multiple hats at anytime, doing whatever tasks given them. we are looking for someone reliable and can work at any given schdeule moment.. no excuses and no exceptions. our work hours in USA is 8am to 5 PM central time. so someone who can work these hours if you are in a different country. and even longer if needed sometimes 10-12 hour shifts. IF you cannot meet the above expectations - don't apply as we are very strict on these. if you can meet these expectations then please feel free to apply. thank you!

Customer Support

Technical Support

Administrative Support

Data Entry

Virtual Assistant

Project ID: 38963093

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Active 8 hours ago

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58 freelancers are bidding on average $5 USD/hour for this job

@schoudhary1553

Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep

$15 USD in 40 days

5.0

(349 reviews)

8.2

@telecommute

Hi there, I have 16yrs of support and sales experience. I have handled similar task from where i help customers to do re-up on their mobile phone plans and process payments. It's a phone support and live chats customer service and upsell. Hope we can have a conversation. Send a message and i can start asap. Regards, Ric

$5 USD in 40 days

5.0

(29 reviews)

7.2

@TaiPurity

Hello Dear Client, As a native english speaker with vast experience in customer service, live chat support and inbound call support i would love to work with you. With over 5years experiece in customer service i have honored my skills in communication , patience and proffesional service to customers. i am adept at troubleshooting, including resolving billing issues, offering technical support, and managing customer concerns efficiently. Whether handling high-volume calls, assisting with undefined administrative tasks, or scheduling appointments, i am ready to wear multiple hats and adapt seamlessly. I can work upto 13hours a day within central time and i am ready to start immediately. I understand the importance of being super friendly with customers, closing sales, and maintaining a professional image for your business. I am highly trained to deliver top-notch service and meet your expectations consistently. Kindly send me a message for further discussions. Regards, Purity

$5 USD in 40 days

5.0

(9 reviews)

7.0

@Ayo25

Hello, I am a native English Virtual assistant with a wide array of skills. I have worked remotely on several projects on freelancer helping my employers achieve their desired goals and I would love to do the same for you. I can carry out tasks like research, calendar and time management, verbal, visual, and textual communication, trip reservations, email and records management, data entry, stakeholder relations, expense tracking and project management. I have niche specializations in social media management and Digital Marketing. I am very hardworking and dedicated and I am available either part-time or full time. Please check out my portfolio for my past projects and reviews. Looking forward to working for you. Thank you.

$5 USD in 40 days

5.0

(16 reviews)

6.1

@CloudNineDigital

Hello! I can help handle high volume calls, assist with administrative tasks, and troubleshoot customer issues. I’ll take care of picking up customer calls, managing admin tasks as they arise, resolving billing/payment problems, offering technical support for app users, providing product info for sales, and scheduling appointments. I’m proficient with Excel, Word, and Docs, and can adapt to various admin tasks. I’m reliable and ready to work the required hours, including 10-12 hour shifts if needed. I'm ready to chat more about this and get started right away.

$5 USD in 40 days

4.8

(105 reviews)

6.4

@Anasra

Hi, I specialize in managing high-volume calls, administrative tasks, and resolving customer issues effectively. With a strong work ethic and dedication to meeting expectations, I ensure exceptional service and seamless task execution. Let's connect to discuss how I can support your needs!

$5 USD in 40 days

4.9

(74 reviews)

6.0

@alitariq09061991

I have read the project's details and willing to serve you as a Virtual Assistant. I am an experienced Freelancer and have provided my services to lots of my satisfied clients. The tasks I performed while working as a Virtual Assistant included web research, data entry, data conversion, transcription, copy typing, customer service, online stores management, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

$5 USD in 40 days

5.0

(8 reviews)

5.0

@perfectdeadline

Hi, Good day. I am Debashish and I possess the skills and mindset that your project demands. From picking up high-volume customer calls to troubleshooting technical issues, I have always approached my tasks with a can-do attitude and a focus on problem-solving. Additionally, with over a decade of experience working in different time zones and handling varying schedules, your work hours will not be an issue for me. I understand the importance of promptness and reliability, never offering excuses even when unforeseen challenges arise. PLEASE PM ME FOR MORE DETAILS. Thanks, Debashish

$6 USD in 40 days

5.0

(17 reviews)

4.3

@GraphicsHub2k24

Dedicated Freelancer Ready to Elevate Your Project for Customer Service & Admin Support. I have a solid background in Virtual Assistant, Data Entry, Customer Support, Technical Support and Administrative Support, I bring valuable expertise to your project. I have successfully completed many projects with 100% client satisfaction. Clear and timely communication is my priority. I believe in keeping you informed throughout the project lifecycle. I am available for a discussion at your earliest convenience. Please feel free to contact me to further discuss your project details. Thank you for considering my bid. I am excited about the opportunity to contribute to the success of your project. Please visit my portfolio to check my previous work samples, here - https://www.freelancer.com/u/GraphicsHub2k24?page=portfolio&w=f&ngsw-bypass= Best regards, Muhammad Asim Khan

$2 USD in 36 days

5.0

(5 reviews)

3.8

@ProfMercy

Hello, I specialize in delivering excellent customer service and managing high-volume calls with a friendly and professional attitude. I am highly adaptable, organized, and experienced in handling various administrative tasks, including troubleshooting billing issues, providing tech support, and managing schedules. I am also proficient in Excel, Word, and Docs and I thrive in roles requiring flexibility and multitasking. I am confident I can meet your expectations and work reliably within your specified hours, ensuring tasks are completed efficiently and without excuses. Kindly contact me for more details, thanks.

$3 USD in 40 days

5.0

(10 reviews)

3.8

@hirenbrahmbhatt2

With a proven track record of over a decade in the field, I, Hiren, can bring an invaluable set of skills to your project. Having worked extensively in BPO, specifically customer support and service roles, I am confident in my ability to meet and exceed your expectations. My communication skills are top-notch, both in written and spoken English. Additionally, I am very familiar with VoIP systems, making me an ideal candidate for handling high volume customer calls. In terms of administrative tasks, I am well-versed with office software such as Excel, Words, and Docs which ensures that I can tackle a variety of tasks with ease. Your mention of "no exceptions" resonates with me as it reflects my own approach to work – the task given will be completed with utmost accuracy and on time. My flexibility when it comes to working schedules is also an asset, though based outside the US time-zone myself, your 8 AM - 5 PM Central Time will no problem for me. My devotion extends beyond completing specific defined tasks; I am a person who enjoys wearing multiple hats at any given moment. My diverse skill set includes data entry and research along with being excellent at managing appointments. This makes me a reliable choice as your virtual assistant who can help not just in customer service but also in wider operational aspects of the project. Let's connect over a quick chat to proceed further! Thanks & Regards, Hiren.

$5 USD in 40 days

5.0

(7 reviews)

3.9

@Sohel156

Hi there, As an experienced Virtual Assistant and Administrative Support Specialist, I have the skills and dedication necessary to exceed your expectations for high volume calls, administrative tasks, customer issue resolution, and technical support. My proficiency in English is at a fluent level, ensuring effective communication with your customers. Moreover, my problem-solving skills and ability to remain friendly under pressure enable me to troubleshoot billing/payment issues seamlessly. In addition to my administrative expertise with VoIP systems, Excel, Words, and Docs, I bring a unique aspect of e-commerce management and Shopify experience to the table. My ability to wear multiple hats aligns perfectly with your requirement of a versatile professional who can handle various admin tasks. I also understand the significance of punctuality and dedication, which is why I'm confidently willing to work within your USA time zone. Lastly, my stints in managing Telegram crypto communities proof not only my adaptability but also my capability of going above and beyond. Whether it's shifting gears during long shifts or taking on additional responsibilities when needed, I am always committed to delivering exceptional results without any excuses or exceptions. Sohel will likely be a great fit for this role. Let's work together to optimize your operations and provide top-notch customer service! Best regards, Sohel

$2 USD in 40 days

5.0

(6 reviews)

3.5

@professorxwriter

Hello ATRIOM, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Data Entry, Customer Support, Virtual Assistant, Technical Support, Administrative Support Lets connect in chat so that We discuss further. Thank You

$5 USD in 7 days

5.0

(2 reviews)

3.1

@Imadlou007

I am more than capable of handling your project requirements as I'm cut out for multitasking, adapting, and problem-solving. My experience running a pizzeria in which I consistently escalated sales volume speaks volumes about my capability to meet high volume customer calls smoothly, excel at administrative tasks with the absence of specifics and offer viable solutions to billing or payment problems. In addition to being extensively familiar with VoIP systems like the one your organization uses, I'm extremely fluent in English to ensure we communicate productively. My adaptability goes further than just being able to multitask with proficiency in excel, words, and docs. I've successfully launched new initiatives like introducing a coffee service in my previous business and managing to increase its revenue within months. Assisting you with closing new sales by providing product/service information is a task I'm not only familiarized with but aim to excel at. Regarding work hours, I am fully aware that USA work hours resonate slightly differently here in Algeria. However, I am willing and able to work around the clock if needed; from 8 am to 5 pm central time or even longer shifts if project demand increases. Excuses won't be flying from my end as I prioritize dependability and unwavering commitment, just as you do. Unless an emergency's at hand, you can expect exceptional dedication from me without exceptions.

$5 USD in 40 days

0.0

(0 reviews)

0.0

@Nayeem1217

Having previously worked as a Virtual Assistant and Data Entry specialist for multiple businesses, I possess the skills necessary to support your customer service and administrative needs. I understand the importance of active listening, timely and effective problem-solving, and overall being warm and friendly with clients. In addition, my proficient knowledge in VoIP systems and experience in handling high volume calls positions me well to support your customer base. Moreover, my talents extend beyond customer service. As an adept user of popular office applications such as Excel, Words, and Docs, I can handle diverse administrative tasks with ease. Using my skills in data scraping management, I can retrieve valuable information from multiple sources that could aid in making business decisions. Lastly, being conscious of the time difference between us, I assure you that your work hours will not be an issue for me. I am willing to go above and beyond to meet your expectations. My commitment to professionalism and dedication to the task at hand makes me confident that hiring me would be the best possible decision for your organization's success.

$2 USD in 40 days

0.0

(0 reviews)

0.0

@rutha50

Good day, As a native English speaker with over 4 years of experience as an administrative and customer support agent I am perfect for this job. I have honed skills in Microsoft Office particularly Excel and Word particularly document formatting and have excellent typing speed. I am well-mannered and can deal with all queries and sales through phone calls, live chat or any CRM platforms you use for communication. I am very patient with customers as I believe in delivering the best customer experience. I am available to work within your time zone and up to 60 hours a week and available for a full time position. My experience in this field has equipped me with different skills that I believe are very crucial in making this job a success. You are guaranteed quality work, on time deliveries and someone who is reliable and willing to grow in your organization. Kindly send me a message for further discussion. Regards, Ruth Ngore.

$3 USD in 40 days

0.0

(0 reviews)

0.0

@christinec9

Hello dear client, As a native English speaker and highly experienced virtual assistant with proficiency in various areas, including customer support , I believe I'm the perfect fit for this project. I have excellent problem-solving skills, exceptional communication abilities, and an unwavering dedication to delivering top-notch service that aligns perfectly with your strict expectations. One of my strong suits is the ability to manage multiple responsibilities concurrently, which is particularly invaluable for this project. I take pride in always meeting deadlines and ensuring high-quality output. Additionally, I'm comfortable working in varying time zones and even longer shifts when necessary – an attribute that will certainly be advantageous given the nature of your project. Kindly reach out so we can discuss how best I could fit into this position. Thank you again for considering my application! looking forward to hearing from you. Regards Christine

$3 USD in 40 days

0.0

(0 reviews)

0.0

@David3400

Hello there, I understand the challenges of managing high customer call volumes, solving urgent issues, and keeping administrative tasks organized while ensuring customers feel valued. Your search for someone reliable, adaptable, and ready to wear multiple hats ends here. I am confident in my ability to handle these responsibilities and bring the commitment and efficiency your business needs to thrive. With extensive experience in customer service and administrative support, I specialize in resolving billing or technical issues with professionalism, ensuring every customer interaction builds trust and loyalty. My super-friendly demeanor and strong communication skills enable me to connect with customers effectively, whether I’m troubleshooting mobile app concerns or closing new sales. I excel in fast-paced environments, adeptly managing evolving tasks such as scheduling appointments or handling undefined administrative responsibilities. My proficiency with tools like Excel, Word, and Google Docs ensures accuracy and efficiency in all assigned duties. Moreover, I am familiar with VoIP systems, ensuring seamless call management. I am eager to help your business run smoothly and ensure every interaction leaves a lasting positive impression. Let’s work together to achieve your goals. Best regards, Titilayo

$5 USD in 40 days

0.0

(0 reviews)

0.0

@lucia190

As a seasoned professional, I bring to the table over 5 years of experience as an administrative virtual assistant, specializing in tasks requiring significant vocal precision and superior organizational precision. My strong command of the English language ensures effective communication with customers, while my problem-solving skills will be put to use in troubleshooting any billing/payment issues or providing technical support for the mobile app - ensuring a smooth user experience for all. I am adept enough with the Keyboard shortcuts to keep up with high volume calls without compromising quality. In addition to my exceptional customer service skills, I am proficient in using diverse admin tools including VoIP systems. Also having mastery of MS Excel, Word and Google Docs that should come in handy even for your more nebulous administrative needs. Whether it's scheduling appointments or providing comprehensive product/service information necessary to close sales, you can rely on me to adapt quickly. Your stringent work schedule is not a deterrent for me; 8am – 5pm Central time and longer shifts when needed is well manageable from where am located. Unlike many others who may hesitate about long working hours, I celebrate them as opportunities to go above and beyond for your business! Please kindly chat me up let's hit the ground rolling .

$5 USD in 40 days

0.0

(0 reviews)

0.0

@tobechukwu1

Hi there, I understand that running a business can be overwhelming, especially when there’s a constant flow of calls, admin tasks piling up, and customers needing quick resolutions. That’s where I come in. I thrive on making things easier for my clients by taking care of the details so you can focus on the bigger picture. With my experience in customer service, I know how to handle high-pressure situations with grace. Whether it’s answering calls with a friendly tone, solving billing issues, or helping customers navigate technical challenges, I’ve got it covered. I’m also no stranger to wearing multiple hats, jumping into admin work, scheduling appointments, and even supporting sales when needed. I’m fluent in English, super organized, and quick on my feet. Most importantly, I understand how critical it is to show up, be reliable, and go above and beyond when needed. I’m happy to align with your schedule, no matter the hours, because I believe great support starts with being there when it counts. If you’re looking for someone who truly cares about your business and will treat it like their own, let’s chat. I’d love the chance to make your day a little easier! Looking forward to connecting, Toby

$5 USD in 40 days