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Liu M.
@LiuManrique
5.0
4
2.7
2.7
100%
Operador telefónico de soporte
$5 USD / Hour
・
Venezuela (7:51 PM)
・
Joined on September 29, 2024
$5 USD / Hour
・
I am a telephone operator and administrative assistant with extensive experience in technical support and customer service. My goal is to provide effective and quick solutions to customers' technical issues, ensuring a positive and satisfying experience.
Outstanding skills:
Technical troubleshooting
Personalized customer service
Clear and effective communication
Handling ticket management systems
Ability to work under pressure
Changes saved
D
todo bien
todo bien
Daniel A.
@danidelayevents
•
Zaragoza, Spain
•
Share
V
Es cumplido y prolijo en el trabajo
Vanessa S.
@vanessa300eo
•
Guayaquil, Ecuador
•
Share
D
todo bien, a tiempoooooooooooooo
Daniel A.
@danidelayevents
•
Zaragoza, Spain
•
Share
D
todo bien la verdad que es profesional y a tiempo
Daniel A.
@danidelayevents
•
Zaragoza, Spain
•
Share
Experience
Technical support and customer service telephone operator
Jan, 2024 - Present
•
11 months, 29 days
Kode Technologies
Jan, 2024 - Present
•
11 months, 29 days
Provide remote technical assistance to customers by resolving problems related to the provided services and products
Respond to inquiries, handle complaints, and provide effective solutions with a focus on customer satisfaction
Diagnose and resolve technical hardware and software issues and guide users through troubleshooting processes
Maintain detailed records of customer interactions using ticket management tools
Collaborate with internal teams to ensure prompt problem resolution
Guaynabo, Puerto Rico
Jan, 2024 - Present
•
11 months, 29 days
Education
Medium technician in commerce and administrative services, mention in Accounting.
2017 - 2023
•
6 years
Venezuela
2017 - 2023
•
6 years
Verifications
On time
100%
On budget
100%
Accept rate
100%
Repeat hire rate
50%
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