ServiceNow ITSM Business Analyst Needed

I want someone who is well qualified as Servicenow ITSM Business Analyst for the below case study Alcor Workshop Simulation Case Study Company Overview Company: ACME Enterprises Industry: Software Development and IT Services Key Stakeholders: • Jim – Chief Information Officer (CIO) • High-level decision-maker, controls finances, not involved in day-to-day operations. • Bradley – Vice President, Infrastructure • Focused on changes in his operational control. • Venkatesh – Vice President, Applications • Focused on changes in his operational control. Background ACME Enterprises, a mid-sized technology company, is transitioning to ServiceNow ITSM for incident and change management. The company currently relies on a custom-built help desk solution but plans to replace it with ServiceNow's out-of-the-box functionality to maintain simplicity and scalability. The following key challenges drive the initiative: 1. Lack of Standardized Processes: Inefficient and inconsistent IT service delivery due to the absence of formalized procedures. 2. Communication Gaps: Disconnects between teams lead to delays and misunderstandings in incident reporting and change implementation. 3. Scalability Issues: Manual methods for IT management could be more convenient and are prone to errors, especially with company growth. 4. Compliance Concerns: Operating in a regulated industry requires alignment with regulatory standards, which needs improvement. Objectives ACME Enterprises aims to achieve the following: 1. Implement Incident Management to track, prioritize, and resolve IT incidents effectively. 2. Establish robust Change Management processes to assess, approve, and implement changes with minimal risks. 3. Improve communication and collaboration between IT teams and business units to enhance transparency and accountability. 4. Ensure compliance with industry regulations through the new ITSM system. Your Mission As the lead consultant for this initiative, you will facilitate a requirements-gathering workshop (up to 30 minutes) with key stakeholders. Your focus will be eliciting specific needs, challenges, and expectations for the ServiceNow implementation. The session should lay the foundation for designing solutions that address the company's IT service management requirements. You will use a standard workshop presentation template with the following structure: Presentation Structure 1. Agenda: Outline the topics to be covered. 2. Current State Summary: Summarize the existing situation based on the case study. 3. Stakeholder Analysis: Identify key players and their roles/responsibilities. 4. Desired Future State: Highlight key aspects of the target future state. 5. Out-of-the-Box Capabilities: Summarize key ServiceNow features that are available without customization. 6. Gap Analysis: Identify gaps between the current and desired states. 7. Core Requirements: Draft a small set of example high-level requirements statements (not meant to be exhaustive, just 2 or 3 examples to illustrate how you would illicit requirements and document them). Bonus points will be given for bringing up potential risks or requirements the team has not thought of in the case study. 8. Next Steps: Outline the following steps to move the project forward. Helpful Tips for Success • Time Management: Ensure the presentation fits within the 30-minute time limit. • Concise Slides: Use summaries, flow diagrams, and bullet points to capture key ideas without excessive detail. • Engage Your Audience: Foster interactive discussions rather than reading from slides. • Be Consultative: Offer thought leadership and guide stakeholders effectively. Evaluation Criteria Your performance will be assessed on the following: 1. Time Management: Completing the workshop within the 30-minute limit. 2. Delivery Style: Presenting engagingly and interactively. 3. Requirements Elicitation: Effectiveness in gathering and documenting requirements. 4. Handling Questions: How well do you respond to participants' questions? 5. Thought Leadership: Ability to guide stakeholders and provide consultative advice. 6. Presentation Quality: Neat, clean, and easy-to-follow slides. The final documented requirements should be delivered in PPT format.