Comprehensive Coupa System Support Needed

Coupa Support Objective The objective of this Scope of Work (SOW) is to outline the tasks and responsibilities for hiring a Coupa-experienced professional to provide comprehensive support, including system configuration, training, and operational support for ongoing business needs. 1. Scope of Services 1.1 Configuration Support - System Setup and Configuration - Configure Coupa modules as per organizational requirements (e.g., Procure-to-Pay, Invoice Management, Expense Management). - Customize workflows, forms, and approval processes to align with business operations. - Integrate Coupa with ERP systems, accounting software, and other third-party tools. - Maintenance and Optimization - Regularly review and optimize system settings to improve performance and usability. - Update configurations based on changes in business requirements or policies. 1.2 Training - User Training - Develop and deliver tailored training programs for end-users, administrators, and finance teams. - Provide hands-on sessions on using Coupa for purchasing, expense reporting, and invoice management. - Documentation - Create user manuals, quick-reference guides, and troubleshooting documents. - Maintain an up-to-date knowledge base for internal use. 1.3 Operational Support - Day-to-Day Support - Serve as the senior point of contact for Coupa-related issues and queries. - Troubleshoot and resolve system errors, integration issues, or user-reported problems. - System Monitoring - Perform regular health checks on the Coupa platform to ensure its stability and availability. - Monitor workflows and processes for potential bottlenecks or inefficiencies. - Enhancements - Identify opportunities for system improvements and propose enhancements. - Implement changes to improve user experience and business outcomes. 2. Deliverables 1. Configured Coupa modules tailored to business requirements. 2. Training sessions for key stakeholders and comprehensive documentation for users. 3. Monthly performance and issue resolution reports. 4. List of proposed enhancements and their implementation plans. 3. Roles and Responsibilities Coupa Professional - Lead the configuration, training, and operational support activities. - Collaborate with IT and finance teams to align system functionality with business needs. - Proactively identify issues and ensure prompt resolution. 5. Skills and Qualifications of the Coupa Professional - Proven experience with Coupa configuration, training, and support. - Strong understanding of procurement, finance, and expense management workflows. - Excellent communication skills for training and stakeholder engagement. - Technical expertise in Coupa integration with ERP and third-party tools. 6. Reporting and Communication - Weekly status updates during the configuration phase. - Monthly operational review meetings post-go-live. - Immediate escalation of critical issues impacting business operations.