B2B Web-based SaaS Technical Support Expert
$15-25 USD / hour
I'm in need of a Customer Support Specialist with a strong background in handling B2B SaaS technical inquiries. This role is crucial to addressing customer issues related to functionality bugs and ensuring our help center is well-organized and up-to-date.
Key Responsibilities:
- Resolving technical issues related to our web-based SaaS product.
- Keeping our help documentation current and comprehensive.
- Providing effective solutions to customer inquiries.
- Escalate complex technical issues to the engineering team for resolution.
Ideal Skills and Experience:
- Previous experience in a similar customer support role.
- Strong communication and problem-solving skills.
- Familiarity with Customerly.
- Experience dealing with functionality bugs in a SaaS environment.
A passion for customer service and technical support will be highly valued in this role. Looking forward to hearing from you if you fit this profile.
Help documentation must be updated weekly. This role will require part-time working hours. Familiarity with Customerly is crucial for this role. The support specialist should have advanced expertise in our SaaS product's technical aspects. Response time should be within 24 hours.
Project ID: #38760121
About the project
76 freelancers are bidding on average $22/hour for this job
Familiarity with Customerly Hello, I am excited about the opportunity to assist you as a Customer Support Specialist for your B2B SaaS product. I understand the importance of addressing functionality bugs and ensurin More
I understand the importance of finding a Customer Support Specialist with a strong background in handling B2B SaaS technical inquiries. As an experienced developer with expertise in web and mobile development, I have s More
Hey there! I am excited to apply for the Customer Support Specialist position. With extensive experience in B2B SaaS technical support, I excel in resolving functionality bugs and providing effective solutions to custo More
I am going to start your project right now. With extensive experience in B2B SaaS customer support and a strong command of handling technical inquiries and functionality bugs, I am well-prepared to provide timely, effe More
Greetings! I'm Adel, an experienced data engineer with a passion for delivering exceptional customer support. With my strong background in handling technical inquiries and resolving functionality bugs, I'm confident in More
I'm Mohamed, and I've dedicated over 7 years of my career to providing top-notch solutions and support in the software development industry. With experience in both back-end and front-end technologies like Python, Djan More
Hi Luca, I am excited to submit my proposal for the B2B Web-based SaaS Technical Support Expert role. With my background in website and software development, along with expertise in PHP and REST API, I am well-equippe More
Hello, good time Hope you are doing well I'm expert in MATLAB/Simulink, Python, HTML5, CSS3, Java, JavaScript and C/C#/C++ programming and by strong mathematical and statistical background, have good flexibility for s More
Hello, With my professional dedication and profound comprehension of B2B SaaS technical support, I'm ideally suited to fulfill and exceed all the requirements of your project. My flair for problem-solving is a princip More
Hello! I am excited to apply for the Customer Support Specialist position, where I can leverage my extensive experience in handling B2B SaaS technical inquiries. With a proven track record of resolving functionality More
Hi there, Luca M., I hope you're doing well. To ensure I fully understand your project requirements, could you please provide more details on the specific functionalities and features of your web-based SaaS product? More
Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, Software Architecture, Software Testing, Automati More
I understand the pivotal role customer support plays in any SaaS product, which is why I believe I'm the perfect fit for your B2B Web-based SaaS Technical Support Specialist position. Not only do I possess a solid back More
With my extensive experience in web design and development, particularly in creating user-friendly interfaces and resolving technical issues, I strongly believe that I am the right freelancer for this role. Throughout More
Hi, I am Haresh, having 13+ years of experience in Software Testing Industry. - Having unique blend of knowledge in Quality Product Delivery, Processes Management, Functional testing, Integration and regression tes More
I have more than 15 years of experience in the development As I am an expert, I can build it according to your requirements. Because I have a lot of experience in these fields, I can build your project as soon as poss More
