Efficient Legal Workflow & Client Services Automation -- 2

1. Workflow Overview Tools and Platforms • Ligna CRM: A centralized platform for managing leads, cases, and client services. • N8N Automation: An orchestration tool for workflow automation across all platforms. • SMS & Calling Tool: A communication solution for appointment scheduling and follow-ups. • Court Record Scraper: A data extraction tool for real-time public eviction record collection. 2. Workflow Steps Step 1: Court Records Scraping and Lead Generation Objective: Automate lead generation by scraping public court eviction records. Process: 1. Use a scraper to extract eviction case details (e.g., property address, landlord, case status). 2. Enrich extracted data by appending missing contact information (emails, phone numbers) via APIs. 3. Automatically upload leads to Ligna CRM using N8N. Output: Verified, enriched leads ready for follow-up. Step 2: Automated Lead Segmentation and Campaigns Objective: Segment and nurture leads with targeted campaigns. Process: 4. Automatically segment leads by type (e.g., landlords, attorneys, property managers). 5. Trigger email and SMS campaigns using N8N workflows. 6. Schedule automated follow-ups to maximize engagement. Output: Segmented and nurtured leads with a high likelihood of conversion. Step 3: Appointment Scheduling Objective: Facilitate consultations and service sign-ups. Process: 7. Use the SMS and calling tool to confirm appointments with leads. 8. Log appointment details directly into Ligna CRM. 9. Send automated reminders for upcoming appointments. Output: Confirmed and attended appointments. Step 4: Case Management and Service Requests Objective: Streamline service tracking and case updates. Process: 10. Clients submit cases through the Ligna CRM client portal. 11. Staff is assigned to cases based on requirements (e.g., movers, process servers). 12. Monitor progress in real-time and update clients via automated notifications. Output: Efficient case tracking and client satisfaction. Step 5: Automated Invoicing and Payments Objective: Automate invoicing and ensure timely payments. Process: 13. Generate invoices automatically through Ligna CRM. 14. Send payment links via SMS and email. 15. Track payments and send reminders for overdue invoices. Output: Timely payments and financial tracking. Step 6: Analytics and Reporting Objective: Provide actionable insights for decision-making. Process: 16. Compile KPIs such as lead conversion rates, service completion times, and revenue growth using N8N. 17. Generate reports on eviction trends and operational performance. 18. Deliver weekly updates to the management team. Output: Data-driven insights to enhance operational efficiency.