Customer support and success for our Marketing SaaS

Closed Posted 2 years ago Paid on delivery
Closed

Hi there,

We are searching for a person to work with us in the long term to help our customers adopt and easily use Customerly.

Customerly is the definitive operating system for SaaS.

Our main customer support manager is leaving in July cause the Ukrainian war and we need someone immediately to take care of the customer support inquiries.

This is what you are going to do on daily basis:

- Help customers via live chat (Customerly)

- Searching for opportunities to help other customers succeed in your spare time.

- Reporting to the team bugs and anomalies

Once or twice a week we'll have a dedicated meeting to speak about product improvements and pending issues to solve.

You need to have medium to advanced knowledge of the following concepts:

- Live Chat software

- Help Center software

- Marketing automation software

- Email Marketing

- NPS & Surveys

- User Segmentation

English must be fluent in writing and speaking since sometimes you will have meetings with customers.

Other languages are appreciated but not required.

Technological knowledge would be the cherry on top but not a requirement for now.

In the first month, you will be followed by us to learn about the product.

You will have plenty of documentation to assist the customers and reply on your own.

We'll need you to sign our NDA to handle customer data.

Customer Support Customer Service

Project ID: #33826590

About the project

42 proposals Remote project Active 2 years ago

42 freelancers are bidding on average $11/hour for this job

Excelentt

I have experience with live chat software, Help center, email marketing and more tools. Kindly share more details on finding bugs & anomalies. Do I need to find them or customers will report?

$8 USD / hour
(48 Reviews)
7.2
rgu579640eef05e0

Hi I am Rashi from India I would be to assist you in this role as I have experience in research as well as customer service. I earlier use to be in the company but now I am a full time freelancer and the role you hav More

$12 USD / hour
(12 Reviews)
4.5
efausta74

Hi, I understand you are currently looking for a customer support and success for your marketing saas. I fit into your description as i recently wrapped up a similar project. I worked with customerly, including making More

$10 USD / hour
(1 Review)
3.9
shineeverkb9

Hi there, I am a trained communicator with excellent communication skills, very adaptable, and I'd love to be the Customer Success and Support resource for your Marketing SaaS. I am also a trained Customer Service Advi More

$15 USD / hour
(1 Review)
3.7
myfree25

I am doing engineering in CSE and i have 2 years experience to doing like that jobs . So don't be hesitate . drop your work and get best service .

$12 USD / hour
(1 Review)
2.4
abbasifida857

I am Ready to start now and have experienced to live web chat. I have experienced in Customer services and VA. Please give me a chance to avail this opportunity. Regards, Fida

$8 USD / hour
(3 Reviews)
2.5
rameshmeel852

* Customer support expert* #STRENGTH I can independently handle Team and all customer support calls, emails, and chats. You can leave all your worries to me, as far as customer service/support and team lead is concer More

$12 USD / hour
(1 Review)
1.2
anupambiswas365

I am really interested in this position and I will work really hard for you. Please give me this opportunity. I will be a full time employee for your company. I am interested in giving any kind of test for this positio More

$8 USD / hour
(1 Review)
0.8
mosanya

Hello there, I am writing to express my interest in your customer support vacancy. After reading your job description, I feel that your needs and my abilities are a perfect match. My background lies in successfully ma More

$8 USD / hour
(0 Reviews)
0.0
kirankumal

Thank you very much . And i should help customer and i give support him/her because customer was like a god . And i can do best for customer .thank you

$12 USD / hour
(0 Reviews)
0.0
MairaKhalid123

I can make the best out of customer services as I am really good at communicating in english language and I have advanced knowledge in marketing and customer support softwares. I can work in really hard times with no p More

$12 USD / hour
(0 Reviews)
0.0
Customercare4u

Hi! I hope this message finds you well. My name is Bazga, and I am your expert Virtual assistant/Customer support representative. I would love to have the opportunity to discuss the job post with you and hopefully More

$10 USD / hour
(0 Reviews)
0.0
Kennedy50

Hello, Upon checking your proposal, I believe I can make a good fit for the position. I have a good foundation with awesome experience having worked using platforms like Zendesk and Hub spot, and I am ready to learn More

$10 USD / hour
(0 Reviews)
0.0
EmmanuelAyan

Hi, I would love to work with you on this project. I have extensive experience and in-depth knowledge of customer support. My experience aligns immensely with your posting. I am also consistently improving on my skil More

$12 USD / hour
(0 Reviews)
0.0
Adam403

Are you looking for someone reliable who you can delegate some of the day-to-day tasks of your business to? Well, it looks like you’re in luck! I’m an experienced all-around virtual assistant that can help you take th More

$8 USD / hour
(0 Reviews)
0.0
narsim3128

NOTE : I AM WILLING TO WORK ON THIS PROJECT. With respect to this project I would like to present myself as a candidate for your consideration. I have successfully completed projects which involved customer support/ad More

$8 USD / hour
(0 Reviews)
0.0
Lusy903

Dear hiring manager, I am interested in applying to this job, I have professional experience with ICRC as Relay IT/ Helpdesk, I worked for UN as Information Management Associate, currently a DevOps intern at EPAM Syste More

$15 USD / hour
(0 Reviews)
0.0
cliffordferrer14

I am currently a project manager on a market research firm. My job requires good communication skills in both writing and in speaking. I am with the company for 4 years now so I believe I'm doing a pretty good job at i More

$8 USD / hour
(0 Reviews)
0.0
arafatmehedi143

i am data entry oporator i am a freelancer of bangladesh i always focus my job and i will supported to all

$12 USD / hour
(0 Reviews)
0.0
LegaspiJC16

Hi, I'm an experienced call center employee for 2 years and 6 months previously handled sales, billing and technical support. I am fluent in English and I can say that I am a great communicator. I am a perfect fit for More

$12 USD / hour
(0 Reviews)
0.0