Customer Service Agent for Phone and Email Support

₹750-1250 INR / hour

Open

Posted

7 days ago

•

Ends in 4 hours

₹750-1250 INR / hour

Job title - Client Solutions Specialist Reports to - Director of Customer Success Job purpose The Client Solutions Specialist is responsible for providing tier 1 support during off hours, developing client support materials, and other support and marketing duties assigned by the Director of Customer Success. This person leverages a deep understanding of the iService application to provide customer support and enhance client support systems. Duties and responsibilities * Develop a detailed knowledge of iService configuration options. * Understand how iService clients use the application to support various forms of business communication with their customers. * Provide tier 1 support to all clients primarily via e-mail. * Works in a consultative fashion with other departments as an advisor of client needs and market direction. * Provide account management services in the form of periodic conference calls and meetings to key clients in North America. * Develop client support materials, such as training material and emergency procedures. * Other duties as required by business conditions or as assigned Qualifications * Strong English language skills. * Previous experience using business software. * Ability to think and act strategically and proactively. * Ability to understand business requirements. * Good writing ability. * Experience using web design tools is not required, but desired. Working conditions - This position works from home. A good computer, internet connection, and headset are required. Background check required before access to confidential information is provided. Physical requirements - No special physical requirements. Direct reports - None

Project ID: 38916621

About the project

36 proposals

Open for bidding

Remote project

Active 18 hours ago

Place your bid

Bid amount

₹

INR

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

36 freelancers are bidding on average ₹974 INR/hour for this job

@ingridk7

With a strong background in customer service and virtual assistance, I bring not only the technical knowledge and problem-solving skills necessary for this role but also an unwavering commitment to providing stellar support. I'm experienced in utilizing various platforms like Intercom, Zendesk, HubSpot, and Salesforce which perfectly aligns with the system utilized here, ie, iService application. Having previously dealt with response to client inquiries, managing calendars, handling administrative tasks and more as your project demands, I understand the significance of an organized approach and thoughtful communication. Moreover, throughout my career, I've always been regarded as a proactive thinker who can derive strategic solutions in real-time. This aligns seamlessly with the need for understanding business requirements in this role. Furthermore, having remote work experience for years has taught me to work independently yet remain communicative and reachable seamlessly - this ensures that collaboration is efficient without any hurdles. business to new heights!

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@olawhitei

With experienced over the past 4 years in customer service and support, I can confidently say that I fulfill the requirements sought out in a Client Solutions Specialist. My background in using various CRMs, such as Tid, pipedrive and Hubspot has enabled to me understand business requirements and provide efficient support to clients. I'm particularly proficient in email communication and would be able to respond professionally and promptly to any tier 1 support needs, transferring my strong written skills and good tactical thinking onto the job with ease. Having worked remotely since the beginning of my career has given me an edge when it comes to self-management, which is crucial for effectively working from home. Lastly, your need for someone with an ability to develop client support materials aligns with my skill set as I'm highly experienced in organizing files and data entry - this skill will prove instrumental to your team as we continue to optimize our client's experience with iService. I look forward to meeting the unique needs of your project as an experienced virtual assistant who delivers results with a proven work ethic. Let's take your business operations to greater heights by taming its complexity and enhancing its efficiency together!

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@sabrinab85

With my strong administrative background and experience in office management, data entry, and organization, I bring efficiency, attention to detail, and reliability to every task. I thrive in remote work environments, offering seamless communication and task management to ensure smooth operations for clients. My ability to prioritize and handle multiple responsibilities makes me the ideal candidate to provide high-quality administrative support that enhances productivity and streamlines processes.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@sakshamc47

1. Versatility in Knowledge I possess a wide range of knowledge spanning numerous fields, from science and technology to art, literature, and psychology. 2. Up-to-Date Information While my training data is vast, I also have tools to access the latest information for accurate responses. 3. Customized Learning My responses can be tailored specifically to your needs, ensuring relevance and value in every interaction. 4. Innovative Problem-Solving I excel at analyzing situations and providing creative solutions that align with your objectives. 5. Reliable Partner for Learning Whether it’s helping with academic tasks, personal projects, or brainstorming ideas, I adapt to support your growth.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@priyalpratihast

Dear client, I am thrilled to offer my services as a freelance Customer Service Agent for your phone and email support needs. With [1.7 years ] of experience in customer service, I specialize in delivering prompt, professional, and friendly support that enhances customer satisfaction and loyalty. Proficient in managing customer queries, resolving issues, and providing solutions with a focus on efficiency and empathy. Skilled in handling high volumes of emails and calls. Available on saturday and sunday , ensuring consistent support for your business. Proven success in maintaining high customer satisfaction ratings and first-response resolution rates. I am confident my expertise will contribute to your business's success. Let’s discuss how I can provide exceptional service for your customers. Looking forward to collaborating with you!

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@Mitesho

With over [number] years of experience in the sales and marketing industry, I've honed my skills in customer service, communication, and problem-solving - all of which I believe are essential for a Client Solutions Specialist. My proficiency with various business software, especially MS Office suite including Excel and Word, makes me comfortable in adapting to new technologies. Though it's stated that web design tool experience is not required, but I've used a lot of Google products like Sheets, Docs, etc., that have similar interfaces and functionalities. An integral part of the Client Success team would be recognizing client needs and providing solutions accordingly - something I've excelled at throughout my career. My ability to think proactively and understanding business requirements will enable me to provide a consultative experience in supporting iService application for your North American clients. Furthermore, my current home-based setup is ideally suited for the remote working aspect of the role. I have a reliable computer setup inclusive of high-speed internet connection and an excellent-quality headset ensuring smooth communication channels at all times. Also, as your position requires confidentiality handling, I'm more than willing to undergo any necessary background checks to uphold that prerequisite. Trust me with this important role.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@Jae1208

Dear Ma'am/Sir, Please hire me. I am Esterlita Sicuya, and I am applying for the position of Client Solutions Specialist. I believe I have the skills and qualifications that make me a strong fit for this role. I am a detail-oriented person with strong communication skills, particularly in customer service. These skills have been developed over time through my experience working in service companies. In these roles, I have learned how to handle clients' complaints, queries, concerns, and more. I have also acquired various skills, including organizational skills, time management, attention to detail, problem-solving, adaptability, flexibility, collaboration, self-motivation, self-discipline, teamwork, independence, and initiative. I would love the opportunity to contribute to your team as a client solutions specialist. Thank you for considering my application. I look forward to the possibility of discussing this opportunity further. Kind regards, Esterlita Sicuya

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@madhur475

we propose to provide data entry services to support you business need. experienced data entry specialists will accurately and efficiently enter your data into the desired format. we believe our data entry services can help your business streamline its operation, reduce errors, and increase productivity. please contact us to discuss your data entry needs and how we can assist you.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@lorarm2

After thoroughly reviewing your job requirements, I am confident that my experience, skills, and passion for delivering exceptional customer service will make me a valuable asset to your team. I possess 3years of experience in customer service, handling a variety of customer inquiries and concerns through both phone and email. I believe my dedication to customer satisfaction and my ability to handle a wide range of support scenarios make me an ideal candidate for this role.

₹750 INR in 40 days

0.0

(0 reviews)

0.0

@ashishr150

my name is ashish and i am exemplary professional known for their dedication, hard work, and commitment to excellence in every task they undertake. Their ability to approach challenges with a positive attitude and find innovative solutions has consistently made them a valuable asset to the team.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@SawsanAL

HI ALL, am sawsan from lebanon basically am a nurse and a teacher in nursing science with a long time experience in customer service support as an owner of home health care office put me in the first line of contact with customers i used to listen, arrange, help ,serve and solve most of their problems, am ready and quick in learning new principles, as for i have a long time of experience in working with NGOs in providing support and services in crises that struggles in lebanon, so i see that i may fit your project and make a difference hope to hear from you soon

₹1,000 INR in 60 days

0.0

(0 reviews)

0.0

@OzarkAdam

My english is very fluent and i have a lot if experience in sales, customer service, community management and managing marketing campaigns so i think i am definitely well fit

₹1,000 INR in 56 days

0.0

(0 reviews)

0.0

@CopyPro222

Hello, I’m a quick learner with a proven ability to adapt to new tools and systems efficiently. With strong English skills and over ten years of experience in customer support, I excel at understanding client needs, creating support materials, and providing exceptional customer service. For this role, I would leverage my technical proficiency and proactive approach to master iService, ensuring seamless tier 1 support and effective communication with clients. Could you share more about the training resources available for iService and expectations for the off-hours schedule? Looking forward to the opportunity to contribute to your team! I'm ready to start now.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@Iana98

Dear Hiring Manager, I am very interested in this project and believe I am the ideal candidate to meet your expectations. With strong communication skills in English and experience in providing high-quality client support, I am confident in my ability to assist customers effectively and adapt quickly to your software platform. My proactive approach, attention to detail, and ability to work independently make me a valuable asset for your team. I am available for up to 30 hours per week and am fully equipped with a reliable computer, high-speed internet, and the necessary tools to perform this role remotely. My priority is to ensure seamless client interactions and deliver exceptional results. Thank you for considering my application. I look forward to contributing to your project and supporting your customers successfully. Best regards, Iana Gligor

₹750 INR in 30 days

0.0

(0 reviews)

0.0

@renidwiastutih

I have over 10 years of experience in customer service, working across industries like banking, fintech, telecommunications, e-commerce, logistics, and fulfillment. I excel in using CRM tools like Freshdesk, Zendesk, and Qontak to improve communication and service quality. Additionally, I am an expert in email marketing and customer success, focusing on delivering outstanding service, ensuring customer satisfaction, and enhancing operational efficiency.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@RosemaryJM

I am a versatile, results-driven professional with a background in customer service and a degree in Business Management. Skilled in problem-solving, client engagement, and leveraging tools like SaaS and CRMs, I excel at streamlining processes and delivering exceptional outcomes. My proactive approach, adaptability, and commitment to excellence make me a valuable asset to your team.

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@Ami122

I am very new to freelancing. I need the organization to trust my experience . I have 4 years of work experience. I just want to earn some money in my free time to support my family . I want to explore new opportunities to learn and grow more and more.

₹800 INR in 40 days

0.0

(0 reviews)

0.0

@gowthamsahukari2

Hello, I just read your requirement , i was interested to do as Client Solutions Specialist And i am having 6 months of experience in the customer support field ..

₹1,000 INR in 40 days

0.0

(0 reviews)

0.0

@xibharat

I am interested in the Client Solutions Specialist position. With strong communication skills, experience in customer support, and a technical background in software and business tools, I can provide excellent Tier 1 support and develop effective client materials. I have a reliable remote work setup and am ready to contribute immediately.

₹1,234.44 INR in 30 days

0.0

(0 reviews)

0.0

@shubhasishd

20+ years of experience in relevant domain. Worked in Customer service, Customer handling/managing , collection activity for clients such as Bank of America, Hinduja TMT solutions -Bangalore and Vanguard Solutions Bangalore.

₹800 INR in 40 days