HELLO, HERE IS EXAMPLE,
30 Days: A Story of Understanding and Engagement
In my first 30 days, I walked into the station with a notebook and a smile. I started by sitting down with each team member, asking, "What's working well, and what's keeping you up at night?" Sarah, a veteran ramp agent, shared how outdated safety briefings left her team confused. I took notes and promised action.
Next, I shadowed the morning shift. Watching the de- icing process, I noticed a gap in communication between teams. I said, "Let's centralize updates so everyone's on the same page." By week three, I met airport officials over coffee, asking, "How can we make this partnership stronger?" Their feedback led to a streamlined baggage-handling process.
By day 30, I had a clear picture of the station's strengths and challenges. I ended the month witha team huddle, saying, "Your voices matter. Together, we'll build something great." The team nodded, and knew trust was forming.
This approach wasn't just about understanding-it was about showing cared, listening deeply, and taking action.